Acquisition Provides Customer Self Service
Solutions for Media Companies
MARKHAM, ON
and ROCHESTER, NY, Sept. 6,
2022 /PRNewswire/ -- Enghouse Systems Limited (TSX:
ENGH) has acquired the business assets of VoicePort LLC, a provider
of SaaS automated solutions based in Rochester, New York.
VoicePort's products improve the customer experience for media
companies with subscription-based customers. The company provides
automated, configurable and integrated self-service software for
its customers. VoicePort software creates a seamless customer
service experience and can be used with any device.
VoicePort products include inbound and outbound IVR, AI-powered
chatbots and also provide full web chat capability. The products
are designed to be fully integrated and work across the customer's
organization and its supporting systems.
VoicePort is known for its innovative product offerings,
designed to help circulation enterprises to reduce costs and
improve customer experience and retention. Marketing, sales and
customer service teams use VoicePort software to increase sales and
enduring relationships with today's always-on, always-connected
consumers.
"VoicePort offers a customer self-service solution uniquely
designed for the media industry," said Steve Sadler, Chairman & CEO of Enghouse.
"We will combine the VoicePort solution with Enghouse's CCaaS
product to offer a more comprehensive and integrated solution to
this sector. We are very pleased to welcome VoicePort's customers,
employees and partners to Enghouse."
About Enghouse
Enghouse Systems Ltd. is a Canadian publicly traded company
(TSX:ENGH) that provides vertically focused enterprise software
solutions focusing on contact centers, video communications,
healthcare, telecommunications, public safety and the transit
market. Enghouse has a two-pronged growth strategy that focuses on
internal growth and acquisitions, which are funded through
operating cash flows. The company has no external debt financing
and is organized around two business segments: the Interactive
Management Group and the Asset Management Group. Further
information about Enghouse may be obtained from the company's
website at www.enghouse.com.
About VoicePort
VoicePort LLC is a provider of automated, configurable, and
integrated customer self-service software. The products, including
inbound and outbound IVR and AI-powered chatbots with 2-way text
messaging, are designed and orchestrated to be fully integrated and
work seamlessly across organizations and their supporting resources
and systems. VoicePort is known for innovation in product offerings
designed to help the circulation industry not only reduce costs,
but to improve customer experience, retention and sales. For more
information, log on to www.voiceport.net.
Sam Anidjar, Vice President, Corporate
Development, Enghouse Systems
Limited, investor@enghouse.com
