Joiner brings over two decades of leading
excellence and driving culture within The Ritz-Carlton hotel
operations, sales, and marketing
BETHESDA, Md., Jan. 10,
2023 /PRNewswire/ -- Amanda
Joiner takes the helm as the Global Vice President and head
of The Ritz-Carlton Leadership Center®, a
leading global consulting and advisory firm delivering
award-winning services that have enabled clients worldwide to
improve customer and employee engagement, innovate their culture,
and drive competitive advantage. Joiner transitions from her role
most immediately as General Manager of The Ritz-Carlton,
St. Louis and brings over three
decades of luxury hospitality experience in which she has driven
continued innovation, improvement, and success through the culture
of the iconic brand.
"At a time when disruption drives competition and innovation is
essential for long-term success, the Gold Standards of The
Ritz-Carlton continue to be a consistent benchmark across
industries for the level of customer and employee experience
clients are seeking to attain in today's highly competitive,
fast-changing world." Joiner says. "I am excited for the
opportunity to further amplify the brand's legendary culture and
strategy that are so deeply woven throughout my career, as well as
to lead this pioneering team."
In business for over two decades, The Leadership Center
continues to experience and deliver against high demand from brands
around the world and across diverse industries seeking to learn
from The Ritz-Carlton for their high-profile business launches,
innovations, and transformations. "The critical role of culture in
driving business strategy can't be overstated," says Jessica Lee, Senior Vice President of Global
Talent Development at Marriott International and The Ritz-Carlton
Leadership Center. "For brands wanting to learn from the very best,
Amanda's track record of success in leading with culture first will
be a tremendous asset to The Ritz-Carlton Leadership Center
clients."
Joiner and The Leadership Center team leverage the systems and
best practices of the award-winning Ritz-Carlton brand to deploy
best-in-class organizational strategies at scale in order for
clients to retain and attract top talent, outperform the
competition, and gain market share.
"A quintessential ambassador of the culture of The Ritz-Carlton,
Amanda's authentic and exceptional leadership success throughout
her career will add tremendous value to The Leadership Center and
its clients," says Chris Gabaldon,
Senior Vice President of Luxury Brands at Marriott
International.
Joiner's extensive brand experience will truly transform The
Leadership Center's journey to innovate service excellence and
customer engagement, and to transform organizational culture.
About The Ritz-Carlton Leadership
Center
The Ritz-Carlton Leadership Center (RCLC) is a leading global
consulting and advisory firm dedicated to helping organizations
create exceptional employee and customer experience. By leveraging
the Ritz-Carlton's systems and best practices relevant to a culture
of excellence, the RCLC unlocks sustainable business
transformation for thousands of clients across industries
and around the world. With virtual and onsite solutions
ranging from immersive courses, interactive workshops to strategic
Advisory offerings, clients have engaged the RCLC as a trusted
source to drive competitive advantage across their business
transformation, customer experience, and continuous improvement
initiatives. For more information, visit
www.ritzcarltonleadershipcenter.com
View original content to download
multimedia:https://www.prnewswire.com/news-releases/the-ritz-carlton-leadership-center-appoints-amanda-joiner-as-new-global-vice-president-301717408.html
SOURCE Marriott International, Inc.