Agoda's annual Customer Review Awards returns for its 2023
edition
SINGAPORE, Aug. 4, 2023
/PRNewswire/ -- Agoda's annual Customer Review Awards returns once
again. This year, the digital travel platform recognizes close to
24,000 properties in over 125 markets. Each of which have
demonstrated their unwavering commitment to delivering exceptional
service, achieving impressive customer ratings ranking '8' or
above.
Asian properties emerge victorious once again, securing the top
spot with an impressive representation of close to 18,000 awards
given. Following closely in their excellence are Europe and North
America in second and third place.
Thailand is crowned this year's
market champion with a total of 3,362 winning properties, alongside
Indonesia (3,227) and the United States (1,865) in second and third
place. Malaysia (1,828), and
Vietnam (1,798) saw the biggest
jump, previously in 12th and 8th place, to
round up the top five.
When looking at destinations, Bali takes the winning spot for consistently
offering the best service, with 845 property awards, bunking last
year's champions Bangkok down to
second place, followed closely by Jakarta, Chiang
Mai and new entrants to the top five, Kuala Lumpur which was previously at
16th place in 2022.
"With over 58+ million guest reviews on the platform, Agoda
understands the importance these reviews play in providing vital
feedback, not only in helping travelers make informed decisions but
allowing partners to benchmark their services and gain useful
insights to provide better service to our shared customers", said
Andrew Smith, Senior Vice President
of Supply, Agoda.
Serving as a reliable source, these reviews empower individuals
to pinpoint establishments that align with their specific travel
requirements. Achieving a rating of 8 or above necessitates a
consistent delivery of high-quality experiences. With the travel
industry gaining its' momentum again, it's imperative that the
focus remains on creating a memorable experience for our valued
guests. The awards highlight our victorious partners who exemplify
their unwavering dedication and steadfast commitment to providing
guests with nothing short of the utmost quality.
The awards celebrate excellence in the industry, evaluating
genuine customer reviews based on key criteria - Cleanliness,
Facilities, Location, Room comfort, Quality, Service, and Value for
Money. Properties are also considered based on their pricing
strategy, availability, and their utilization of Agoda's Yield
Control System (YCS).
Winners were notified on July 18
via e-mail and Agoda's YCS App. For more information, visit
https://www.agoda.com/customerreviewaward to see the full list of
Customer Review Award 2023 winners.
- ENDS –
About Agoda
Agoda, a digital travel platform, helps anyone see the world for
less with its great value deals on a global network of 3.6M hotels and holiday properties worldwide,
plus flights, airport transfers, and more. Agoda.com and the Agoda
mobile app are available in 39 languages and supported by 24/7
customer support.
Headquartered in Singapore,
Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more
than 6,600 staff in 31 markets, dedicated to leveraging
best-in-class technology to make travel even easier.
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SOURCE Agoda