New generative AI capabilities will help
businesses operationalize agility to become more autonomous
enterprises
CAMBRIDGE, Mass., Sept. 13,
2023 /PRNewswire/ -- Pegasystems Inc. (NASDAQ:
PEGA), the low-code platform provider empowering the world's
leading enterprises to Build for Change®, today announced the
general availability of Pega Infinity™ '23. This enhanced
version of Pega's portfolio of products offers new capabilities
that help organizations get closer to becoming an autonomous
enterprise by unifying AI and automation to promote
self-optimization that drives maximum efficiency and
effectiveness.
![The corporate logo for Pega (PRNewsfoto/Pegasystems Inc.) The corporate logo for Pega (PRNewsfoto/Pegasystems Inc.)](https://mma.prnewswire.com/media/625233/Pega_Logo.jpg)
Pega Infinity '23 features deeper intelligence, low-code, and
autonomy capabilities within its entire portfolio of products in a
variety of markets, including Pega Platform™, Pega Customer
Decision Hub™ , Pega Customer Service™, and Pega Sales
Automation™. This includes Pega GenAI™, a new set of more than 20
capabilities available across products on Pega Cloud® that leverage generative
AI to accelerate and improve low code, customer engagement,
customer service, sales, and back-office operations. This
makes Pega Infinity '23 products faster, easier, and more
powerful to use while providing controls, governance, and auditing
to keep humans in the loop.
Pega Infinity '23 is helping people work smarter, including
Constellation UX that improves productivity so users can get
work done faster and more easily deliver customer self-service
while accelerating development. Additionally, Pega Process Mining
analyzes end-to-end customer journeys to uncover and prioritize
hidden inefficiencies, while Pega Insights gives users the ability
to create and share compelling insights from workflow data
with an improved drag-and-drop experience. Finally,
new low-code capabilities increase developer
collaboration – letting them easily share and discover reusable
components.
These updates are coupled with advanced Pega Cloud support for generative AI, including
a trust layer that provides secure access to large language models
(LLMs). Pega Infinity '23 will initially provide out-of-the-box LLM
support for Microsoft Azure's OpenAI Service.
Since announcing at this year's PegaWorld® iNspire, Pega has
added new components to Pega Infinity '23 including:
- AI-Powered Developer Chat – This generative AI chat
functionality assists Pega users by answering product support
questions on the fly. It is fully integrated with Pega training,
documentation, and technical support content, helping users work
smarter and faster to foster optimal outcomes.
- Process Fabric Manager Dashboards – New dashboards
within Pega Process Fabric offer managers deeper insights into how
teams are performing across all applications, including better
understanding of workload distribution as well as incomplete work.
This helps managers appropriately distribute workloads and set
realistic deadlines for better employee experiences.
- GenAI-Powered Treatments: This capability uses
generative AI to create and refine next-best-action treatments.
With diverse tones and perspectives based on individual customer
preferences, intelligent treatments work to help promote empathy
and analyze performance to recommend high value treatments to its
customers.
Pega Infinity - Pega's flagship software suite – empowers
organizations with AI-powered decisioning and workflow automation
capabilities. It unifies customer engagement, customer service, and
intelligent automation capabilities within a single platform to
help accelerate digital transformation. By engaging customers with
the right message, at the right time, across any channel, clients
can improve customer satisfaction, increase customer lifetime
value, and boost productivity. Pega's low-code environment helps
reduce complexity for accelerated deployments, faster iteration,
and greater customer and employee satisfaction.
For more information on Pega Infinity '23, visit
https://www.pega.com/infinity.
Quotes & Commentary:
"With all of the excitement
around the potential of generative AI, businesses need to
understand what aspects of the technology can be practically
applied to help achieve their goals more efficiently and
effectively," said Kerim Akgonul, chief product officer, Pega.
"Pega Infinity '23 is doing just that – bringing together the
latest AI and automation technology so that organizations can reach
a level of self-optimization that results in better experiences for
employees and customers today, with the agility to further scale
and evolve as business needs change in the future."
Supporting Resources:
- Website: Pega Infinity '23
- Website: What's New In Pega Infinity '23
- Pega GenAI Interactive Demo
About Pegasystems
Pega provides a powerful
low-code platform that builds agility into the world's leading
organizations so they can adapt to change. Clients use our
AI-powered decisioning and workflow automation to solve their most
pressing business challenges – from personalizing engagement to
automating service to streamlining operations. Since 1983, we've
built our scalable and flexible architecture to help enterprises
meet today's customer demands while continuously transforming for
tomorrow. For more information on Pegasystems (NASDAQ: PEGA),
visit www.pega.com.
Press Contact:
Ilena
Ryan
Pegasystems
Ilena.ryan@pega.com
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SOURCE Pegasystems Inc.