Energy provider adopts Capella
Database-as-a-Service to power key field application while reducing
operational costs and improving ROI
SANTA CLARA, Calif. ,
Sept. 25,
2023 /PRNewswire/ -- Couchbase,
Inc. (NASDAQ: BASE), the cloud database platform company,
today announced that Centrica PLC, an international energy services
and solutions provider, has selected Couchbase Capella™
Database-as-a-Service (DBaaS). Centrica will use Capella to provide
customer and job history information to its circa 7,000 field
engineers, allowing them to quickly and effectively serve more than
10 million customers in the U.K. and Ireland. By adopting Capella, Centrica
benefits from a fully managed cloud database service with premium
performance while improving ROI.
"The needs of our customers have driven our ongoing cloud-first
policy, and Couchbase Capella aligns perfectly with this strategy –
delivering a scalable, powerful database solution at compelling
price-performance," commented Titu Joseph
Rajan, head of integration at Centrica. "We must ensure that
urgent customer service can be carried out seamlessly by our highly
skilled engineers. By migrating from our self-managed on-premises
instances of Couchbase Enterprise servers to the Couchbase Capella
managed service, we have been able to reduce our reliance on
infrastructure, thereby cutting down our infrastructure maintenance
and operational costs."
"At the same time, migrating to Capella has enabled the
modernisation of our legacy application stack," continued Rajan.
"With the support of Couchbase's Solution Engineering and
Professional Services teams, we have been able to further optimise
our workflows and reduce our cluster sizes by appropriate indexing
and tuning of our NoSQL queries which resulted in even better
performance."
Centrica provides energy and services to over 10 million
customers, through brands such as British Gas, Bord Gáis Energy and
Hive. Due to the nature of their services, users expect rapid,
accurate customer service to solve urgent issues such as broken
boilers or disrupted energy supplies.
Couchbase Capella is a fully managed DBaaS, that combines
reliability and scalability with compelling price-performance to
reduce the total cost of ownership for the organization. Centrica
is using Capella on Amazon Web Services (AWS) for its customer 360
application which stores and provides access to customer data
including products and billing history through a field app used by
the engineers. With efficient, reliable and secure access to this
data, Centrica's applications can quickly highlight and share the
key details that engineers need to fix customers' issues.
"Modern customer service demands near-instant action: meaning
the databases powering applications have to be reliable, scalable
and offer a complete view of the customer," said Robert Ekstrom, vice president and general
manager of Europe at Couchbase.
"Centrica's decision will mean it can more effectively coordinate
its engineers to deliver services, ensuring customer satisfaction.
As enterprises look for ways to deliver more personalized customer
service than their competition, and make greater use of
data-intensive technologies such as AI, modern cloud-based
databases will be an essential part of the technology stack –
coupling agility, scalability and the best possible
price-performance."
See how fast and easy it is to get started with Capella by
starting a free trial.
Additional Resources
- Read more about how energy and utilities customers are
modernizing with Couchbase here.
- For more information about Capella for developers, please visit
this page.
- See how Capella compares to the competition here.
About Couchbase
Modern customer experiences need a flexible database platform
that can power applications spanning from cloud to edge and
everything in between. Couchbase's mission is to simplify how
developers and architects develop, deploy and consume modern
applications wherever they are. We have reimagined the database
with our fast, flexible and affordable cloud database platform
Capella, allowing organizations to quickly build applications that
deliver premium experiences to their customers – all with
best-in-class price performance. More than 30% of the Fortune 100
trust Couchbase to power their modern applications. For more
information, visit www.couchbase.com and follow us on Twitter
@couchbase.
Couchbase®, the Couchbase logo and the names and
marks associated with Couchbase's products are trademarks of
Couchbase, Inc. All other trademarks are the property of their
respective owners.
About Centrica
Centrica is a leading international energy services
and solutions provider focused on satisfying the changing needs of
their customers and enabling the transition to a lower carbon
future. Centrica's business is founded on a 200-year heritage of
serving people. Centrica supplies energy and services to over 10
million customer accounts in the UK and Ireland through
strong brands such as British Gas and Dyno, supported by circa
7,000 field engineers.
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SOURCE Couchbase, Inc.