New Leadership Training Program Designed to
Encourage Candor, Empathy and Accountability
STAMFORD, Conn., Oct. 11,
2023 /PRNewswire/ -- Synchrony (NYSE: SYF) today
announced its participation in the Great Transformation initiative
with Great Place To Work. This groundbreaking, three-year
research initiative brings together a cohort of 11 companies
committed to creating better, more inclusive workplaces through
targeted, data-backed pilot initiatives that are designed to unlock
the full potential of employees and improve agility, resilience and
innovation.
"Synchrony is a values-led company and
culture." - Synchrony President & CEO Brian Doubles
Synchrony is testing new ways to train leaders to lead
differently and enhance the employee experience, identifying and
developing leadership behaviors that accelerate individual and team
performance, including candor, empathy, moving from managing to
coaching and accountability.
The company is investing in its top 300 leaders through a
comprehensive, year-long development program which include
three-day interactive sessions called Impact Sessions, along with
accountability partners and coaching. These agile pilot initiatives
will test the hypothesis that when top leaders model these desired
behaviors, they can deepen a culture where all employees feel like
they belong – accelerating progress in Diversity, Equity, Inclusion
and Belonging while achieving strong business performance.
"Synchrony is a values-led company and culture," said Brian
Doubles, President & CEO of Synchrony. "In partnership with
both Great Place To Work and our employees, we're challenging
ourselves to embrace the mindset shifts needed to unlock
innovation, accelerate equity and drive strong business
results."
To measure progress, Synchrony will deploy new leadership
assessment tools that will allow leaders to benefit from
constructive feedback from their peers. The company will also
continue to conduct its ongoing pulse surveys with employees,
introducing new questions focused on leadership and support from
their direct managers. Together with Great Place To Work, the
company will put data-driven insights into action and share
learnings to enhance effectiveness around leadership
development.
"Synchrony has boldly taken action to transform its
organization," says Michael C.
Bush, CEO of Great Place To Work. "Leaders must
transform and evolve, and these companies understand that to be the
best in the world, you need to lead for all. Every leader wants to
generate greater innovation and productivity, and by tapping into
the full potential of their people, they can do that. A 'for all'
leader ensures every employee can contribute their best. Thanks to
the work of this cohort, we now have the metrics to measure the
experience the leader creates for all levels of their organization.
When that happens, companies outperform. That's the future of
leadership."
Synchrony's People-First Investments
Synchrony, which was named a Top 20 Best Company to Work For in
the U.S. and a Top 5 Best Workplace in Financial Services and
Insurance by Fortune magazine and Great Place To Work,
continues to build on its people-first culture and investments. The
company has co-designed industry-leading benefits and programs with
employees to better support their evolving needs, offering teams
maximum flexibility, total well-being and equity. Synchrony
replaced a legacy annual review and rating system with a new model
designed to encourage more frequent coaching conversations between
managers and employees and clarity of outcomes.
The company also treats equity, diversity and inclusion as a
strategic imperative, using data to guide strategy to ensure access
and opportunity for all and cultivating eight Diversity Networks+
to promote diversity of thought and drive a culture of
inclusion.
"In today's hybrid work environment, employees desire leaders
who build trust through listening and guiding, who set clear
expectations and empower them to innovate," said DJ Casto,
Executive Vice President and Chief Human Resources Officer of
Synchrony. "Synchrony continues to invest in its people to lead
and think differently, reshaping how work gets done and setting an
example for others to follow."
About Synchrony
Synchrony (NYSE: SYF) is a premier consumer financial services
company delivering one of the industry's most complete
digitally-enabled product suites. Our experience, expertise and
scale encompass a broad spectrum of industries including digital,
health and wellness, retail, telecommunications, home, auto,
outdoor, pet and more. We have an established and diverse group of
national and regional retailers, local merchants, manufacturers,
buying groups, industry associations and healthcare service
providers, which we refer to as our "partners." We connect our
partners and consumers through our dynamic financial ecosystem and
provide them with a diverse set of financing solutions and
innovative digital capabilities to address their specific needs and
deliver seamless, omnichannel experiences. We offer the right
financing products to the right customers in their channel of
choice. For more information, visit www.synchrony.com.
About Great Place To Work®
Backed by 30 years of data, Great Place To Work is the global
authority on workplace culture. Through its proprietary For All™
Model and Trust Index™ Survey, it gives organizations the
recognition and tools to create a consistently positive employee
experience. Its mission is to help every company become a great
place to work for all, driving business growth, improving lives,
and empowering communities. Through globally recognized and coveted
Great Place To Work Certification™ and highly competitive Best
Workplaces™ Lists, Great Place To Work enables employers to attract
and retain talent, benchmark company culture, and increase revenue.
Their platform enables leaders to truly capture, analyze and
understand the experience of every employee, and compare outcomes
with data collected from more than 100 million employees in over 90
countries worldwide. Learn more at greatplacetowork.com and
on LinkedIn, Twitter, Facebook and Instagram.
Media Contact
Nicole Piason
Synchrony
Nicole.Piason@syf.com
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SOURCE Synchrony