New services provide personalized, proactive
support and guidance to help customers unlock greater value and
innovation from Oracle Cloud
LAS
VEGAS, Sept. 10, 2024 /PRNewswire/ --
Oracle CloudWorld -- Oracle today announced new
customer success services to help organizations maximize the value
of their cloud investments. The new services, Oracle Cloud
Success Protection Service and Oracle Cloud Success Assurance
Service, provide comprehensive support across the entire Oracle
ecosystem of products and services – including infrastructure,
database, and applications – and are designed to help customers
across industries unlock greater value and innovation.
Organizations are managing increasingly complex technology
ecosystems and need a trusted partner to help ensure their
multicloud and hybrid cloud environments operate effectively. To
support this need, the new services, together with Oracle Cloud
Assistance, the technical support embedded into every Oracle Cloud
purchase, provide customers with white glove support to help them
overcome their biggest business challenges. The new services
include:
- Oracle Cloud Success Protection Service: Delivers
personalized, proactive cloud ecosystem support. Oracle's team of
cross-function domain experts will help customers optimize existing
workloads with health checks and triage and resolve any technology
issues that arise. Customers can also take advantage of guided
learning and training content, predefined escalation processes, and
24x7 health monitoring to ensure they achieve maximum value from
their Oracle investment.
- Oracle Cloud Success Assurance Service: A responsive
service model that provides added peace of mind through enhanced
escalation and expert, hands-on assistance across the entire Oracle
Cloud ecosystem. To resolve complex service requests, customers
will also have access to additional resources and technical
experts.
- Oracle Cloud Assistance: Embedded at no additional cost
in every Oracle Cloud purchase, Oracle Cloud Assistance provides
customers with 24x7x365 technical support and SLAs for incident
notification. In addition, customers can take advantage of Oracle
Cloud Success Navigator, Oracle's new interactive digital platform,
to accelerate implementation, drive adoption, and optimize their
cloud transformation.
"Our goal is to ensure that every Oracle customer can fully
realize what's possible with Oracle Cloud and AI," said
Gary Miller, customer success
officer and executive vice president, Oracle Customer Success
Services. "Oracle Cloud Success Protection Service and Oracle Cloud
Success Assurance Service are based on our extensive experience
working with customers and ensure that we're prepared to meet any
customer need before it arises. These services are designed to
provide comprehensive support across the entire Oracle Cloud
ecosystem, which will help our customers unlock greater value and
innovation and achieve more with less."
These new services are the first Oracle Customer Success Service
(CSS) offerings directly available in the Oracle Cloud Console.
These services have also been added to the OCI Cost Calculator,
enabling CIOs and administrators to easily calculate overall IT
costs.
About Oracle
Oracle offers integrated suites of applications plus secure,
autonomous infrastructure in the Oracle Cloud. For more information
about Oracle (NYSE: ORCL), please visit us at www.oracle.com.
Trademarks
Oracle, Java, MySQL and NetSuite are registered trademarks of
Oracle Corporation. NetSuite was the first cloud company—ushering
in the new era of cloud computing.
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SOURCE Oracle