Report from leading independent research firm
covers the use of digital customer interaction solutions for
orchestration, AI, and asynchronous communication
NEW
YORK, March 5, 2024 /PRNewswire/ -- LivePerson
(Nasdaq: LPSN), the enterprise leader in digital customer
conversations, has been named among Notable Vendors in Forrester's
new report, "The Digital Customer Interaction Solutions Landscape,
Q1 2024."
The new report provides an overview of how contact center and
digital business leaders "can use digital customer interaction
solutions to orchestrate customer interactions across digital
channels, leverage AI to automate conversations and enhance agent
workflows, and introduce solutions built for asynchronous
communication at scale."
This marks the seventh time that LivePerson has been recognized
in Forrester's research in the last 12 months, following
acknowledgements in:
- "The State Of Conversational Commerce In US Retail
2024," for which LivePerson was interviewed to help analyze how
retailers help customers shop through conversational
interfaces.
- "Reimagine B2B Events With AI" (February 2024), which mentioned how AI
assistants from vendors including LivePerson can help marketers
with an enhanced level of event attendee assistance.
- "The Conversation Automation Solutions For B2B Landscape, Q4
2023," which named LivePerson among Notable Vendors.
- "The Conversational AI for Customer Service Landscape, Q4
2023," which named LivePerson among Notable Vendors.
- "How Generative AI Will Transform CRM" (September 2023), which mentioned how
LivePerson's generative AI capabilities improved response times for
a top 10 US credit union.
- "The Conversation Intelligence for Customer Service
Landscape, Q2 2023," which named LivePerson among Notable
Vendors.
"LivePerson has a longstanding track record of helping the
world's top enterprises successfully bridge the gap between
traditional synchronous call centers and the fully digitized,
AI-empowered customer care experiences of the future," said
Ravi Chittari, Chief Innovation
Officer at LivePerson. "We're proud to have earned recognition
across recent Forrester reports covering everything from
conversational intelligence to generative and conversational AI,
customer service, and digital interactions."
To learn more about LivePerson's solutions for digital customer
conversations, visit liveperson.com. Download the Forrester report
"The Digital Customer Interaction Solutions Landscape, Q1 2024"
using your Forrester.com login.
About LivePerson
LivePerson (NASDAQ: LPSN) is
the enterprise leader in digital customer conversations. The
world's leading brands — including HSBC, Chipotle, and Virgin Media
— use our award-winning Conversational Cloud platform to connect
with millions of consumers. We power nearly a billion
conversational interactions every month, providing a uniquely rich
data set and AI-powered solutions to accelerate contact center
transformation, supercharge agent productivity, and deliver more
personalized customer experiences. Fast Company named us the
#1 Most Innovative AI Company in the world. To talk with us or our
AI, please visit liveperson.com.
CONTACT: Mike Tague,
mtague@liveperson.com
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SOURCE LivePerson, Inc.