Leading Financial Services Company Deploys Verint AI-Powered Bots to Fully Automate 80 Percent of Customer Interaction Traffic
20 Maio 2024 - 3:38PM
Business Wire
Verint IVA Automates 14 Million Voice and Digital
Interactions Annually
Verint® (NASDAQ: VRNT), The CX Automation Company™, today
announced that a leading consumer financial services firm is
achieving strong artificial intelligence (AI) business outcomes
with Verint Intelligent Virtual Assistant (IVA).
The firm reports experiencing significant financial and
operational benefits as Verint IVA handles approximately 14 million
customer service interactions annually and successfully resolves
approximately 80 percent of customer interactions without
transferring to a human agent.
The firm initially deployed Verint IVA on their digital chat
channel where they reported containment rates quickly rose to 80
percent. They subsequently added internal helpdesk channels and
customer facing voice channels to the Verint IVA deployment. Today,
Verint AI-powered bots embedded in Verint IVA enable the firm to
increase agent capacity, expand service hours, lower operating
costs, and elevate the customer experience.
“Verint IVA delivers industry leading performance across voice
and digital channels. Its scalable design enables brands to start
with a small and quick deployment and immediately reap the benefits
of AI business outcomes,” said Heather Richards, Verint’s vice
president of go-to-market strategy. “Verint IVA consistently
improves its performance by using AI machine learning and the
comprehensive behavioral data hub available in the Verint Open
Platform.”
Verint IVA includes multiple AI-powered bots working together to
achieve industry leading containment rates and is part of a large
team of specialized bots available within the Verint Open
Platform.
Visit Verint IVA to learn more.
About Verint
Verint® (NASDAQ: VRNT) is a leader in customer experience (CX)
automation. The world’s most iconic brands - including more than 80
of the Fortune 100 companies - use the Verint Open Platform and our
team of AI-powered bots to deliver tangible AI business outcomes
across the enterprise.
Verint, The CX Automation Company™, is proud to be Certified™ by
Great Place To Work®. Learn more at Verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2024, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION
COMPANY, THE CUSTOMER ENGAGEMENT COMPANY, AND THE ENGAGEMENT
CAPACITY GAP are trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20240520274314/en/
Media Relations Sue Huss sue.huss@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
Verint Systems (NASDAQ:VRNT)
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