DALLAS, May 2, 2024
/PRNewswire/ -- Southwest Airlines Co. (NYSE: LUV)
today announced its No. 1 ranking on Newsweek's 2024 America's Best
Customer Service List in the Airlines and Low-Cost Airlines
subcategories.
"I'm proud of our People for their unwavering commitment to
providing Southwest's legendary Hospitality,"
said Tony Roach, Senior Vice
President & Chief Customer Officer at Southwest Airlines. "We
owe this honor to our Employees for going the extra mile
and delivering best-in-class Customer Service that leads our
Customers to come back to fly with us time after time."
Newsweek's rankings were identified from the results of an
independent survey of more than 30,000 U.S. customers who have
either made purchases, used services, or gathered information about
products or services in the past three years. The final assessment
and rankings were based on the likelihood of recommendation and
five weighted evaluation criteria, including quality of
communication, professional competence, range of services, customer
focus, and accessibility.
Southwest® is continuously working to bolster its
Customer Experience, with enhancements including improved
self-service options such as Digital Bag Tracking and Online
Baggage Check-In; as well as onboard enhancements like upgraded
WiFi1, in-seat power ports, and a refreshed cabin
design. To learn more about upcoming enhancements, visit
Southwest.com/Experience.
ABOUT SOUTHWEST AIRLINES CO.
Southwest Airlines
Co. operates one of the world's most admired and awarded
airlines, offering its one-of-a-kind value and Hospitality at 121
airports across 11 countries. Southwest took flight in 1971 to
democratize the sky through friendly, reliable, and low-cost air
travel and now carries more air travelers flying nonstop within
the United States than any other
airline2. Based in Dallas and famous for an Employee-first
corporate Culture, Southwest maintains an unprecedented record of
no involuntary furloughs or layoffs in its history. By empowering
its more than 74,0003 People to deliver
unparalleled Hospitality, the maverick airline cherishes a
passionate loyalty among more than 137 million Customers carried in
2023. That formula for success brought industry-leading prosperity
and 47 consecutive years4 of profitability
for Southwest Shareholders (NYSE: LUV). Southwest leverages a
unique legacy and mission to serve communities around the world
including harnessing the power of its People and Purpose to put
communities at the Heart of its success. Learn more by visiting
Southwest.com/citizenship. As the airline with Heart,
Southwest has set a goal to work toward achieving net zero carbon
emissions by 20505. Southwest has also set
near-term targets and a three-pillar strategy to achieve its
environmental goals. Learn more by
visiting Southwest.com/planet.
1 Where available. Available only on
WiFi-enabled aircraft. Limited-time
offer.
2 Based on U.S. Dept. of
Transportation quarterly Airline Origin & Destination Survey
since Q1 2021
3 Fulltime-equivalent active
Employees
4 1973-2019 annual
profitability
5 Southwest's
net zero by 2050 goal includes Scope 1, Scope 2, and Scope 3
Category 3 emissions only and excludes any emissions associated
with non-fuel products and services, such as inflight service
items.
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SOURCE Southwest Airlines Co.