Telenor to Introduce Broadband Patrol
31 Maio 2005 - 8:03AM
PR Newswire (US)
Telenor to Introduce Broadband Patrol OSLO, Norway, May 31
/PRNewswire-FirstCall/ -- Surveys conducted by Telenor reveal that
one in three is struggling to connect to the Internet, and that
installation support is one of the key issues for customers who are
considering acquiring broadband. Telenor is now addressing this
situation by introducing a new Broadband Patrol to help new
broadband customers connect to the Internet at a reasonable price.
"The demand for broadband has skyrocketed. The total market in
Norway currently stands at approximately 650,000 broadband
customers, and in the last quarter close to 400,000 of these were
customers of Telenor. The technological development ensures that
more people are choosing such products as broadband and broadband
telephony, and we are also seeing that services are becoming more
complex. It is therefore important that suppliers are keeping
installation as simple as possible. We are seeing that a number of
our customers are struggling to connect to the Internet on their
own, and we want to provide assistance to these customers. The
Broadband Patrol shall ensure full Internet connection at a
reasonable price," said Knut Haakon Nilsen, head of Internet at
Telenor. Broadband Patrol, which will be working under the parole
"when we leave, you'll be surfing," is a result of negotiations
between Telenor and contractors Telavie AS, ELTEL Networks AS and
Sonnico Installasjon AS. During the summer months of June, July and
August, and at a fee of NOK 150, customers can be visited by an
installer who will connect all ADSL equipment (modem etc.), i.e.
ensuring that the PC is properly connected to the modem, installing
the start-up CD and making sure that customers are fully connected
to the Internet (including e-mail and web browser). Last but not
least, the included security package, the Norton Internet Security
complete with virus filter, firewall and spam filter will also be
installed. The ADSL solution itself, which will be available at NOK
150 during the summer months, (recommended retail price NOK 798)
will be charged separately. A condition for receiving a visit from
the Broadband Patrol is that you have a PC of a recent date, with
the operative system Windows 98SE, or a more recent version, that
the PC is not virus-infected, and that ordering and supply of
"Broadband Patrol. When we leave, you'll be surfing!" coincides
with the ordering and supply of the ADSL solution. In addition, the
installers from Broadband Patrol will also provide additional
assistance, such as broadband connection in homes with alarm
systems, extra sockets, set-up of wireless routers and virus
removal. An additional fee will be charged for such work, depending
on the extent of the assistance customers require. Customers will
be contacted the day before connection takes place to enter into a
final agreement about what needs to be done, and to establish
whether additional assistance is required. "We are very pleased to
have entered into this agreement with our contractors, and we will
strongly recommend other Internet suppliers to look at similar
solutions. We are all interested in providing our customers with
problem-free Internet connections," ended Knut Haakon Nilsen. After
the conclusion of the summer campaign, the Broadband Patrol will
charge NOK 599 for their services. This service was previously
offered at NOK 998. For more information, please contact: Telenor:
Head of Information, Atle Lessum, Tel. +47 415 05 645, To the
editorial offices: Photo is available at:
http://www.telenor.com/press/image_gallery/archieve/310505.shtml
DATASOURCE: Telenor CONTACT: Atle Lessum of Telenor,
+47-415-05-645, Web site: http://www.telenor.com/
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