Innovative Cloud Computing and IT Support Services Provider Launches Global 24x7 Virtual Service Desk Solution With AltiGen's...
11 Fevereiro 2013 - 4:42PM
Marketwired
AltiGen Communications, Inc. (OTCQX: ATGN), the leading provider of
integrated Microsoft-based Unified Communications solutions, today
announced that Auxilion (www.auxilion.com) has deployed AltiGen's
MaxACD contact center solution for Microsoft Lync. Auxilion is an
innovative virtual support services provider that uses Microsoft
cloud technology and a virtual workforce to deliver affordable,
enterprise-quality business outsourcing solutions in the areas of
IT support services, customer support and project support.
Auxilion recently replaced its aging Nortel Meridian phone
system with Microsoft Lync, which provides a complete unified
communications solution encompassing voice, video, IM, conferencing
and desktop sharing. In addition, Auxilion needed a turn-key
Microsoft certified contact center solution that included advanced
call routing, agent monitoring/management, call recording and
reporting for its virtual support services.
"As a global innovator in cloud-based IT support services built
on Microsoft technology, the use of Microsoft Lync as our primary
Unified Communications solution made absolute sense," said Graham
Quinn, CTO at Auxilion. "In order for Auxilion to ensure the best
level of service for our clients, we deployed AltiGen's
state-of-the-art MaxACD contact center for Lync after evaluating a
number of other contact center solutions. We needed a solution that
was cost-effective, easy-to-use and manage, and future proof,
allowing us to expand the system as needed according to our growth
plans. AltiGen was the only solution that met all of our
requirements."
Powered by AltiGen MaxACD, Auxilion's Virtual Service Desk is
able to utilize advanced features like skills based routing and
priority queuing to deliver best-in-class customer service and
support. Skills-based routing allows callers to be identified and
connected to the agent best qualified to provide support across
Auxilion's virtual service center, and priority queuing allows
Auxilion to offer different levels of support to different customer
segments.
"Auxilion's Virtual Service Desk is innovative and unique," said
Paul Fullman, AltiGen Vice President for EMEA. "We are delighted
that MaxACD fits perfectly in Auxilion's Microsoft cloud
architecture to allow the company to optimize its virtual
workforce."
About AltiGen Communications AltiGen
Communications, Inc. (OTCQX: ATGN) is a leading provider of 100%
Microsoft-based VoIP business phone systems and Unified
Communications solutions. Having more than 10,000 customers around
the world, AltiGen solutions are designed for high reliability,
ease of use, seamless integration to Microsoft infrastructure
technologies, and are built on a scalable, open standards platform.
AltiGen's worldwide headquarters is in Silicon Valley, California,
with international operations based in Shanghai, China. Local
sales, service and support are provided by AltiGen's worldwide
network of over 300 certified partners. For more information, call
1-888-ALTIGEN or visit the web site at www.altigen.com.
Safe Harbor Statement This press release
contains forward-looking statements within the meaning of Section
21E of the Securities Exchange Act of 1934, including, without
limitation, statements regarding the continued effectiveness of our
MaxACD Contact Center integrating with the Lync client, which
allows utilization of advanced features like skills based routing
and priority queuing to deliver best-in-class customer service and
support as well as skills-based routing allows callers to be
identified and connected to the agent best qualified to provide
support. The forward-looking statements contained in this press
release are also subject to unknown risks and uncertainties,
including but not limited to, risks related to AltiGen's limited
operating history. For a more detailed description of AltiGen's
performance, please refer to AltiGen's audited Annual Report filed
with the OTCQX over-the-counter market for the fiscal year ended
September 30, 2012. Since these statements involve risks and
uncertainties and are subject to change at any time, the Company's
actual results could differ materially from expected results.
Forward-looking statements speak only as of the date the statement
was made. The Company does not undertake any obligation to update
any forward-looking statements.
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