ICMI’s Contact Center Expo Will Illuminate Industry Excellence at the Global Contact Center Awards Party
21 Setembro 2022 - 11:00AM
Business Wire
Unveils the ICMI Global Contact Center Awards Finalists;
Event Takes Place on October 26
ICMI’s Contact Center Expo, which brings call center industry
professionals together to tackle the challenges and opportunities
that will enable positive growth and change in the contact center
industry, will illuminate industry excellence at the ICMI Global
Contact Center Awards. The awards honor and recognize the
companies, contact centers, and individuals leading the community
forward. ICMI also unveils the ICMI Global Contact Center Awards
finalists.
ICMI’s Contact Center Expo takes place October 24-27 at the Omni
Orlando Resort at Championsgate in Orlando, Florida. Register
here.
“Congratulations to all of the finalists in the ICMI Global
Contact Center Awards program. We are inspired by your dedication
to the customer service industry and look forward to seeing who the
judges pick as the best of the best,” said Tara Gibb, Senior
Director, ICMI’s Contact Center Expo. “At this year’s party, we’re
excited to shine a light on all that is good in the contact center
community. Not only will we celebrate the award winners, but we
will also have fun and recognize the amazing customer experiences
our community empowers every day.”
The 2022 ICMI Global Contact Center Awards finalists
include:
INDIVIDUAL AWARDS
Best Contact Center Agent
- Darren Anson, Frontier
- Amanda Bickley, WebMD Health Services
- Gloria Felts, WebMD Health Services
- Tiffany Ireland, WebMD Health Services
- Jessica Williams, WebMD Health Services
Best Contact Center Manager
- Patricia Hanley, UPMC Health Plan
- Bonita Hoermann, United Healthcare
- Sarah Koop, WebMD Health Services
- Trish Panibio, Peak Support
Best Contact Center Supervisor
- Jaba Chincharauli, Frontier
- Clark Lindstone, United Healthcare - Provider Services
Operations
- Kathryn Thomas, Navy Federal Credit Union
- Darlene Unger, Showdown Displays
Best Contact Center Trainer
- Pat Ricken, Transparent BPO
Best Outsourcing Provider
- Callzilla
- Liveops
- Peak Support
- Simply Contact
Customer Hero Award
- Darlene Unger, Showdown Displays
- Davy Kesner, Frontier
GROUP AWARDS
Best Contact Center Culture
- Alorica
- Navy Federal Credit Union
- OneCause - Customer Service Team
- Showdown Displays
- UPMC Health Plan Member Services
Best Digital Customer Experience
- Concentrix & Grypp Corp
- Hallmark Care
- ibex
- Nationwide Insurance - Personal Lines Servicing
- Newfold Digital - Contact Center
Best Learning and Development Program
- Alorica
- Liveops
- Trex: Training & Development Team
Best New Technology Solution
- Grypp Corp & Concentrix
- Infinity - Conversation Analytics
- Observe.AI
- UPMC Health Plan - Member Services
- Verint
Best Strategic Value to the Organization
- Concentrix & Grypp Corp
- Gusto
- Intuit CGCS BPR & Continuous Improvement Team
- Nationwide Insurance - Underwriting and Processing
Simplification Team
Best Small Contact Center
- OneCause Customer Service Team
- Society for Human Resource Management Knowledge Center
Best Medium Contact Center
- DHL Express UAE - Contact Center Team
- Showdown Displays
- Visions Federal Credit Union Contact Center
- WebMD Health Services
- Zeiders Enterprises, Inc. - Spouse Employment and Career
Opportunities (SECO) Contact Center
Best Large Contact Center
- ACT Customer Support
- Avetta
- MSC Industrial Supply
- Newfold Digital
- United Healthcare - Provider Services
The winners will be announced at the ICMI Global Contact Center
Awards party on Wednesday, October 26 at 6:30 p.m. at the Omni
Championsgate.
Learn more about ICMI’s Contact Center Expo here. Use promotion
code SAVE200 for $200 off any conference pass.
Media interested in attending ICMI Contact Center Expo, email
Meryl Franzman at meryl.franzman@informa.com.
For additional information on exhibition or sponsorship
opportunities, contact us at ICMISales@informa.com.
Follow ICMI’s Contact Center Expo on Twitter, LinkedIn, YouTube
and Facebook.
ABOUT ICMI
The International Customer Management Institute (ICMI) is the
leading global provider of comprehensive resources for customer
management professionals -- from frontline agents to executives --
who wish to improve customer experiences and increase efficiencies
at every level of the contact center. Since 1985, ICMI has helped
more than 50,000 organizations in 167 countries through training,
events, consulting, and informational resources. ICMI's experienced
and dedicated team of industry insiders, trainers, and consultants
are committed to helping you raise the strategic value of your
contact center, optimize your operations and improve your customer
service. ICMI is brought to you by Informa Tech.
About Informa Tech
Informa Tech is a market leading provider of integrated
research, media, training and events to the global Technology
community. We're an international business of more than 600
colleagues, operating in more than 20 markets. Our aim is to
inspire the Technology community to design, build and run a better
digital world through research, media, training and event brands
that inform, educate and connect. Over 7,000 professionals
subscribe to our research, with 225,000 delegates attending our
events and over 18,000 students participating in our training
programs each year, and nearly 4 million people visiting our
digital communities each month. Learn more about Informa Tech.
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Media Meryl Franzman ICMI’s Contact Center Expo
Meryl.franzman@informa.com
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