First American by Deluxe Earns Call Center Excellence Award for 11th Consecutive Year, Secures Top Score Honors
12 Julho 2023 - 9:00AM
Business Wire
First American by Deluxe, a Trusted Payments and Data company,
has once again earned the Association of TeleServices International
(ATSI) Call Center Award of Distinction. This year marks the 11th
consecutive year of recognition and the third time being recognized
with top score honors. The ATSI award celebrates those who
demonstrate call courtesy, phone etiquette, proper call techniques,
response time, and accuracy.
"’Customers first’ is our primary core value,” said Barry
McCarthy, President and CEO of Deluxe, “so I am especially proud
that First American by Deluxe has once again received this
prestigious award. This recognition reflects the dedication,
expertise, and care of our talented customer support teams. Deluxe
is better positioned than ever to exceed customer expectations and
drive success for our clients."
Customer service continues to be a major competitive advantage
and differentiator for Deluxe, and in part why the company was
recently named one of the most trustworthy financial services
brands by Newsweek, ahead of many well-known industry power
brands.
First American by Deluxe continues to be acknowledged for its
concierge customer service capabilities, including always-on
general and technical support by multilingual team members. This
talented team averages 15,000 calls per month and resolves 94% of
issues with a single phone call. In 2022, First American by
Deluxe’s customer support team:
- Answered 80% percent of calls in less than 30 seconds,
- Delivered support via toll-free phone and email 24/7, and
- Maintained industry-leading 36-month tenure among front-line
representatives.
“Providing high-touch customer service is a hallmark of First
American and Deluxe as a whole, and it is an honor to be recognized
by an independent and respected organization like ATSI,” said Debra
Bradford, President of Merchant Services for Deluxe. “Our
impressive record is a testament to the talent and commitment of
our Call Center team.”
About Deluxe
Deluxe, a Trusted Payments and Data company, champions business
so communities thrive. Our solutions help businesses pay, get paid,
and grow. For more than 100 years, Deluxe customers have relied on
our solutions and platforms at all stages of their lifecycle, from
start-up to maturity. Our powerful scale supports millions of small
businesses, thousands of vital financial institutions, and hundreds
of the world’s largest consumer brands while processing
approximately $3 trillion in annual payment volume. Our reach,
scale, and distribution channels position Deluxe to be our
customers’ most trusted business partner. To learn how we can help
your business, visit us at www.deluxe.com.
About First American Payment Systems by Deluxe
First American by Deluxe, headquartered in Fort Worth, Texas, is
a global payment technology company providing leading integrated
payment solutions to nearly 155,000 merchants throughout the
Americas and Europe. First American provides partner and merchant
payment solutions that include a robust set of in-store, online,
and mobile payment solutions paired with the latest in payment
security, across a wide range of verticals. Backed by award-winning
customer service, merchants and partners have access to our
U.S.-based Customer Call Center 24/7/365. For more information,
visit http://www.first-american.net.
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version on businesswire.com: https://www.businesswire.com/news/home/20230712143351/en/
Keith Negrin, VP, Communications 612-669-1459
keith.negrin@deluxe.com
Deluxe (NYSE:DLX)
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