ChargePoint Reinforces Commitment to the Driver Experience with Initiatives to Approach 100% EV Charger Uptime
08 Agosto 2023 - 9:00AM
Business Wire
Predictive analytics, 24/7 proactive
monitoring, and plans to utilize machine learning models lead
initiatives designed to provide accessible and reliable EV
charging
ChargePoint (NYSE: CHPT), a leading provider of solutions for
charging electric vehicles (EVs), today announced a significant
investment in the application of technology from the networking and
information security worlds, which aims to deliver charging station
reliability of nearly 100%, once fully implemented. This technology
will be combined with natural language processing, enhanced driver
communications and a class-leading training certification to ensure
ChargePoint stays ahead of the EV adoption curve as a global leader
in the charging space.
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the full release here:
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ChargePoint is making a significant
investment in technology, enhanced driver communications and a
class-leading training certification with the aim delivering
charging station reliability of nearly 100%. (Photo: Business
Wire)
The Network Operations Center (NOC) will implement 24/7
proactive station monitoring, predictive analytics and leverage
applied machine learning to more rapidly detect station downtime,
in turn improving charger uptime and ensuring faster incident
response. The NOC has been designed for rapid scale alongside the
ChargePoint network which already surpassed 243,000 active charging
ports plus roaming partners. Additionally, ChargePoint will
introduce a comprehensive training program to certify electrical
contractors that install EV charging infrastructure -- a first in
the EV charging industry. A summary of the new reliability
initiatives can be found below.
While uptime is a key measure of charging reliability, the EV
charging industry has not yet adopted a standard measurement for
uptime. ChargePoint generally measures station uptime as the
portion of time each individual charging port can dispense energy,
as a driver pulling in for a charge would expect, not averaged
across a bank of charging stations at a single address. Today,
ChargePoint delivers approximately 96% uptime on average across its
entire public network in North America and Europe, and for
ChargePoint Assure customers, ChargePoint provides a 98% annual
station uptime guarantee.
“Accessible, reliable EV charging plays a critical role in the
ongoing shift to electric mobility, and our Network Operations
Center is prepared to ensure reliability at scale in support of EV
adoption.” said Rick Wilmer, Chief Operating Officer at
ChargePoint. “We believe that our methodology of calculating uptime
is the most transparent in the industry, and the most relevant to
drivers which provides us with the necessary benchmark to build
upon. We are improving the charging experience across the entire
ecosystem – network, installer, site host, and app user – to ensure
every driver who needs a charge has the best possible charging
experience.”
Summary of Initiatives:
- With the introduction of the NOC, which went live late in July
of 2023, ChargePoint will deliver 24/7 proactive monitoring to
ensure almost any charging station issue can be instantly and
remotely identified across more than 243,000 active ports under
management on the ChargePoint network. ChargePoint designs and
develops integrated hardware and software as an ecosystem, enabling
constant communication between charging stations and the NOC. As a
result of these rapid notifications, ChargePoint is able to alert
station owners in the event of a charging station issue and enables
ChargePoint to accelerate maintenance and repairs on their
behalf.
- The NOC’s machine learning and Natural Language Processing
capabilities will automatically process big data feeds, and social
media mentions, to pinpoint individual charging stations with
issues. The rapid identification and diagnosis of these issues will
in turn enable 24-hour response and subsequent remediation action
for ChargePoint Assure Pro customers. The net effect is that
charging station hardware issues can be diagnosed remotely and
remediated quickly. This, combined with the integration of
predictive analytics, will make it possible to resolve certain
issues before a charging station owner even notices an issue.
- ChargePoint is developing a comprehensive training and
certification program for electrical contractors who work with EV
charging infrastructure, which ChargePoint expects will be the most
comprehensive in the EV charging industry, with the aim of reducing
reliability issues by ensuring proper installation of charging
stations from day one and ensuring effective repairs when required.
ChargePoint expects its training and certification programs to go
live early in 2024.
ChargePoint designs, develops, and delivers integrated hardware
and software solutions as an ecosystem. Through continuous
upgrades, and testing at every touchpoint, ChargePoint ensures
every charging station can service every EV. The new reliability
initiatives build on ChargePoint’s investments in R&D, which
totaled more than $194 million in its fiscal year 2023. To learn
more about ChargePoint’s commitment to reliability, please visit:
https://www.chargepoint.com/blog/taking-responsibility-great-charging-experience.
About ChargePoint Holdings, Inc.
ChargePoint is creating a new fueling network to move people and
goods on electricity. Since 2007, ChargePoint has been committed to
making it easy for businesses and drivers to go electric with one
of the largest EV charging networks and a comprehensive portfolio
of charging solutions. The ChargePoint cloud subscription platform
and software-defined charging hardware are designed to include
options for every charging scenario from home and multifamily to
workplace, parking, hospitality, retail, and transport fleets of
all types. Today, one ChargePoint account provides access to
hundreds of thousands of places to charge in North America and
Europe. To date, more than 172 million charging sessions have been
delivered, with drivers plugging into the ChargePoint network on
average every second. For more information, visit the ChargePoint
pressroom, the ChargePoint Investor Relations site, or contact the
ChargePoint North American or European press offices or Investor
Relations.
Forward Looking Statements
This release includes forward-looking statements, within the
meaning of the Private Securities Litigation Reform Act of 1995
relating to, among other things, the expected benefits ChargePoint,
EV drivers or charging station owners may derive from the NOC and
ChargePoint’s electrical contractor training and certification
program, including the achievement of expected or anticipated
uptime benefits or increases, such as achievement of uptime
availability of nearly 100% on a per charging station port basis;
successfully deploying or utilizing machine learning for the
purpose of identifying charging station issues or increasing uptime
availability; establishing successful predictive analytics;
increasing the speed with which ChargePoint may identify and
resolve performance, charging or related issues associated with
charging stations; reducing reliability issues associated with
charging stations; or the timing of the release and implementation
of its electrical contractor training and certification program.
Forward-looking statements include statements regarding
ChargePoint’s expectations, beliefs, intentions or strategies
regarding the future, and can be identified by forward-looking
words such as “anticipate,” “believe,” “could,” “continue,”
“estimate,” “expect,” “intend,” “may,” “should,” “will” and “would”
or similar words. These forward-looking statements involve risks,
uncertainties, and assumptions, including risks and uncertainties
included in the “Risk Factors” and “Management’s Discussion and
Analysis of Financial Condition and Results of Operations” sections
in ChargePoint’s Form 10-Q filed with the SEC on June 8, 2023,
which is available on ChargePoint’s website at
investors.chargepoint.com and on the SEC’s website at www.sec.gov.
Additional information will also be set forth in other filings that
ChargePoint makes with the SEC from time to time. Forward-looking
statements are not guarantees of future performance and actual
results could differ materially from those expressed or implied by
the statements made herein. All forward-looking statements in this
press release are based on information available as of the date
hereof and ChargePoint assumes no obligation to revise or update
any forward-looking statements for any reason, except as required
by law.
CHPT-IR
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version on businesswire.com: https://www.businesswire.com/news/home/20230807696470/en/
ChargePoint John Paolo Canton PST, California Vice
President, Communications JP.Canton@chargepoint.com
AJ Gosselin EST, Boston Director, Corporate Communications
AJ.Gosselin@chargepoint.com media@chargepoint.com
Patrick Hamer Vice President, Capital Markets and Investor
Relations Patrick.Hamer@chargepoint.com
investors@chargepoint.com
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