ServiceNow Named a Leader in Digital Process Automation
28 Novembro 2023 - 10:30AM
Business Wire
ServiceNow’s deep roots in service management
make it a “darling of IT buyers”
ServiceNow (NYSE: NOW), the leading digital workflow company
making the world work better for everyone, has been named a Leader
in The Forrester Wave™: Digital Process Automation Software, Q4
2023. ServiceNow attributes this recognition to its current
solutions and strategy in governance, end-to-end orchestration,
robotic process automation (RPA), API integration, and generative
AI within its App Engine and Automation Engine solutions, which are
designed to provide a faster, more productive path to software
development on the Now Platform with low-code tooling.
According to the report, “Vendors recognize the importance of
process automation to secure customer commitment. Deep roots in
service management made ServiceNow a darling of IT buyers…With
1,500 system integrator partners and thousands of certified
developers, ServiceNow will gain market share from traditional
DPA-focused players. ServiceNow scores high on strategy, and
planned enhancements leverage its platform strengths such as IT
workflows for governance and existing market momentum.”
"As organizations look for automation solutions to help
streamline and scale decision-making across the enterprise, many
end up using dozens of disconnected tools that ultimately undermine
a successful end-to-end orchestration approach by creating
fragmented experiences and inconsistent return-on-investment
(ROI)," said Amit Saxena, VP and General Manager of Automation
Engine at ServiceNow. “ServiceNow brings together the power of
intelligent automation with the productivity of generative AI so
our customers can continue to transform their world of work on the
Now Platform.”
ServiceNow App Engine and Automation Engine, built on the Now
Platform and part of Creator Workflows, includes low-code workflow
automation, application integration, generative AI, and robotic
process automation (RPA) capabilities that help customers:
- Automate mission-critical processes and tasks within a single
platform
- Use generative AI to convert natural language text into
high-quality code suggestions, and in some cases complete code
- Discover and optimize hidden operational inefficiencies across
the enterprise
- Drive productivity through automation of mundane work like
integration of key systems and development of common process
apps
- Reduce risk with application development governance and
guardrails for citizen development built in to limit the extent of
app sprawl and reduce technical debt
- Quickly adapt to evolving end-user needs without the need for
specialized skills or tools, to drive faster business outcomes and
improved experiences
Additional Information:
- Visit ServiceNow’s Creator Workflows for more information on
solutions.
- Read a complimentary copy of the Forrester DPA Wave
report.
About ServiceNow:
ServiceNow (NYSE: NOW) makes the world work better for everyone.
Our cloud-based platform and solutions help digitize and unify
organizations so that they can find smarter, faster, better ways to
make work flow. So employees and customers can be more connected,
more innovative, and more agile. And we can all create the future
we imagine. The world works with ServiceNowTM. For more
information, visit: www.servicenow.com.
© 2023 ServiceNow, Inc. All rights reserved. ServiceNow, the
ServiceNow logo, Now, and other ServiceNow marks are trademarks
and/or registered trademarks of ServiceNow, Inc. in the United
States and/or other countries. Other company names, product names,
and logos may be trademarks of the respective companies with which
they are associated.
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Courtney Johnson (925) 405-2446 press@servicenow.com
ServiceNow (NYSE:NOW)
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