ServiceNow Announces a Strategic Collaboration Agreement With AWS
29 Novembro 2023 - 1:31PM
Business Wire
ServiceNow Platform and full suite of solutions
to be available as a SaaS offering powered by AWS
Companies to develop and launch
industry-specific, AI-powered applications in AWS Marketplace to
add intelligence to critical business workflows
Joint customers to benefit from new ways to
purchase and use ServiceNow solutions
AWS re:Invent 2023: ServiceNow (NYSE: NOW), a leading
digital workflow company making the world work better for everyone,
today announced a five-year Strategic Collaboration Agreement (SCA)
with Amazon Web Services (AWS). Beginning early 2024, the
ServiceNow Platform and full suite of solutions will be available
as a Software-as-a-Service (Saas) offering in the AWS Marketplace,
a digital catalog with thousands of software listings from
independent software vendors that make it easy to find, test, buy,
and deploy software that runs on AWS. In addition, the companies
will co-develop and launch industry-specific, AI-powered business
applications to host on AWS and list in AWS Marketplace to add
intelligence to critical business workflows. The collaboration will
allow joint customers to benefit from new ways to purchase and use
ServiceNow solutions.
The scalability and reach of AWS combined with ServiceNow’s
intelligent platform for end-to-end digital transformation, will
help customers optimize performance, maintain agility, and provide
a more flexible and efficient environment for infrastructure
management. The companies will also apply their generative AI
engineering expertise to new automation applications with an
initial emphasis on transforming manufacturing, supply chain, call
centers, and cloud transformation use cases.
“By entering into an SCA with AWS, we’re taking another major
step in accelerating end-to-end business transformation,” said Paul
Fipps, President of Strategic Accounts at ServiceNow. “Our new SaaS
platform on AWS and our co-developed solutions are an integral part
of our efforts to help customers put AI to work for their business.
We are thrilled to bring together AWS’s leading cloud capabilities,
the power of the ServiceNow platform as well as our leadership and
innovation in cloud computing, generative AI, and machine
learning.”
AWS, the world’s most comprehensive and broadly adopted cloud,
and ServiceNow, which serves approx. 85% of the Fortune 500, have
deep experience across industries and have developed integrated
solutions for customers that are native to AWS:
- AI Call center solution: ServiceNow Customer Service
Management (CSM) integrated with Amazon Connect allows businesses
to quickly stand-up advanced contact centers powered by AWS AI
technology and ServiceNow workflows to streamline case management.
Calls can leverage ServiceNow Now Assist and Amazon AI/ML-powered
analytics to detect sentiment, conversation characteristics, and
contact themes to provide the agent with relevant knowledge
articles and contextual critical information to accelerate
resolution time and improve customer satisfaction.
- Cloud transformation solution: Establishes a Cloud
Center of Excellence (CCOE) with the ServiceNow platform to allow
for comprehensive visibility of cloud workloads to drive AIOps,
SecOps and Risk outcomes as well as accelerate cloud adoption
within the cloud service catalog. The solution identifies workloads
to move to AWS based on existing capacity and business use to
streamline operations. ServiceNow’s Technology Workflows solutions
allows a customer to choose where they would like to host their
data and apps and then recommends data transfers and takes over
operation of the workflows within the cloud.
ServiceNow is also working with AWS and a leading automotive
manufacturer to innovate using ServiceNow’s AI capabilities and
AWS’ AI services to host on AWS and list in AWS Marketplace. The
new solutions include:
- Automotive manufacturing solution: Actions the building,
maintenance, and repair data inside of vehicles from start to
finish. From issue notification to mechanic instructions, to
notification of completion, the application will apply ServiceNow
Customer and Creator Workflows on top of AWS data lakes to
remediate the actionable pieces of data that come from vehicles and
the manufacturing process.
- Supply chain solution: The planned integration of AWS
Supply Chain and ServiceNow represents a forward-looking solution
which offers customers a streamlined solution for supply chain
management. AWS Supply Chain enhances forecasting and operational
efficiency with real-time data and machine learning, while
ServiceNow’s service management tools automate tasks and improve
service delivery. AWS is also working on new AWS Supply Chain
capabilities designed to help customers more easily manage their
upstream supply chain, more accurately forecast needed materials
and inventory, communicate with suppliers to confirm supply plans
and obtain commitments, and get accurate data about key
environmental factors.
ServiceNow will be available on AWS and in AWS Marketplace to
U.S. based private sector companies in early 2024 as well as the
new co-developed solutions.
For more information on how ServiceNow and AWS are providing
greater business value for customers across industries, visit
here.
About ServiceNow
ServiceNow (NYSE: NOW) makes the world work better for everyone.
Our cloud‑based platform and solutions help digitize and unify
organizations so that they can find smarter, faster, better ways to
make work flow. So employees and customers can be more connected,
more innovative, and more agile. And we can all create the future
we imagine. The world works with ServiceNow™. For more information,
visit: www.servicenow.com.
This press release contains “forward‑looking statements” about
the expectations, beliefs, plans, and intentions relating to
ServiceNow’s collaboration with Amazon Web Services to co-develop
generative AI solutions. Such statements include statements
regarding future product capabilities and offerings and expected
benefits to ServiceNow. Forward‑looking statements are subject to
known and unknown risks and uncertainties and are based on
potentially inaccurate assumptions that could cause actual results
to differ materially from those expected or implied by the
forward‑looking statements. If any such risks or uncertainties
materialize or if any of the assumptions prove incorrect,
ServiceNow’s results could differ materially from the results
expressed or implied by the forward‑looking statements made.
ServiceNow undertakes no obligation, and does not intend, to update
the forward‑looking statements. Factors that may cause actual
results to differ materially from those in any forward‑looking
statements include: (i) delays and unexpected difficulties and
expenses in executing the collaboration or delivering the product
capabilities and offerings, (ii) changes in the regulatory
landscape related to AI and (iii) uncertainty as to whether sales
will justify the investments in the product capabilities and
offerings. Further information on factors that could affect
ServiceNow’s financial and other results is included in the filings
ServiceNow makes with the Securities and Exchange Commission from
time to time.
© 2023 ServiceNow, Inc. All rights reserved. ServiceNow, the
ServiceNow logo, Now, and other ServiceNow marks are trademarks
and/or registered trademarks of ServiceNow, Inc. in the United
States and/or other countries. Other company names, product names,
and logos may be trademarks of the respective companies with which
they are associated.
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Lindsay Capurro ServiceNow 5035512655 press@servicenow.com
ServiceNow (NYSE:NOW)
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