Accenture Launches Specialized Services to Help Companies Customize and Manage Foundation Models
30 Novembro 2023 - 9:59AM
Business Wire
- Proprietary “switchboard” can flex to the right model based on
cost, accuracy or business context
- Services to customize large-language models (LLMs) for specific
use cases and proprietary data sources for greater impact
- Training and skills to help clients effectively use and manage
LLMs across the value chain
Accenture (NYSE: ACN) today unveiled a comprehensive set of new
services designed to help companies customize and scale the value
of generative AI.
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“Generative AI is accelerating reinvention and delivering value
to our clients’ businesses faster,” said Julie Sweet, chair and CEO
of Accenture. “In order to move from experimentation to scaled
implementation, our clients need a strong data and AI foundation,
which is underpinned by large language models that are tailored to
meet their specific business needs, along with the training needed
for their people to use and manage those models. Our new foundation
model customization services help our clients accelerate access and
contextualize enterprise data to drive tangible value from
generative AI.”
This is consistent with Accenture’s survey: 74% of the C-suite
plan to increase their AI-related spending in 2024, up from 50% in
the previous year, as companies move from proof of concept to
customizing foundation models with proprietary data.
This new set of Accenture gen AI services includes a proprietary
gen AI model “switchboard,” customization techniques, model managed
services and specialized training programs.
- Proprietary “switchboard” allows a user to select a combination
of models to address the business context or based on factors, such
as cost or accuracy. For example, one of the largest entertainment
companies is currently testing the switchboard to compare how the
same prompt would be interpreted by different models and how they
perform before deciding on which to use.
- Customize LLMs for specific business context, data sources and
various techniques, along with managed services for ongoing
finetuning and prompt engineering.
- Skills and capabilities to help clients effectively use and
manage LLMs, including comprehensive training and certification
programs. In addition, as demand for new AI skills has emerged,
Accenture continues to collaborate with leading academic
institutions. As part of its collaboration with the Stanford
Institute for Human-Centered AI, Accenture has created its
Foundation Model Scholar Program to provide certifications related
to large-language model skills.
For example, many insurance industry employees review a lot of
documentation to serve policy holders, which Accenture expects to
benefit from generative AI, and illustrates what The Hartford is
aiming to address in its collaboration with Accenture.
“We are pleased to collaborate with Accenture to help fully
leverage the power of generative AI as part of our aggressive
technology agenda,” said Deepa Soni, chief information officer, The
Hartford. “With AI already mainstream at The Hartford, we
understand its potential and will harness this power in conjunction
with responsible AI principles. Our advanced architecture and
ability to customize generative AI models will enhance our
employees' work across the value chain, further positioning us to
serve our customers, agents and shareholders.”
Building on its $3 billion investment in AI, Accenture’s
foundation model services and its proprietary LLM assets were
developed by its Center for Advanced AI. Accenture has more than
1,450 pending and issued patents in AI, including proprietary
capabilities in generative AI, such as fine-tuning, prompt
engineering and model architecture.
"Companies that want to harness the power of generative AI will
need an array of specialized models,” added Karthik Narain, group
chief executive, Accenture Technology. “Our switchboard is designed
to enable companies to do this at scale while managing costs and
carbon footprint, aligning the right models to the business
context. Our set of customization services can help companies
contextualize AI models for their unique needs, transforming every
link in their value chain.”
About Accenture
Accenture is a leading global professional services company that
helps the world’s leading businesses, governments and other
organizations build their digital core, optimize their operations,
accelerate revenue growth and enhance citizen services—creating
tangible value at speed and scale. We are a talent- and
innovation-led company with 733,000 people serving clients in more
than 120 countries. Technology is at the core of change today, and
we are one of the world’s leaders in helping drive that change,
with strong ecosystem relationships. We combine our strength in
technology with unmatched industry experience, functional expertise
and global delivery capability. We are uniquely able to deliver
tangible outcomes because of our broad range of services, solutions
and assets across Strategy & Consulting, Technology,
Operations, Industry X and Accenture Song. These capabilities,
together with our culture of shared success and commitment to
creating 360° value, enable us to help our clients succeed and
build trusted, lasting relationships. We measure our success by the
360° value we create for our clients, each other, our shareholders,
partners, and communities. Visit us at www.accenture.com.
Copyright © 2023 Accenture. All rights reserved. Accenture and
its logo are trademarks of Accenture.
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Jenn Francis Accenture +1 630 338 6426
jennifer.francis@accenture.com
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