Walmart Offers a Glimpse into the Future of Retail at Consumer Electronics Show
09 Janeiro 2024 - 7:30PM
Business Wire
The world’s largest retailer shares plans for
adaptive retail focused on customers, workforce and society
The way people buy and discover goods has evolved into a
seamless integration of online and offline experiences. Customers
expect retailers to provide a convenient and enjoyable shopping
experience.
During today’s keynote at the Consumer Electronics Show (CES),
Walmart unveiled how some of the latest technologies will enable
the world’s largest retailer to deliver a new type of commerce –
one that is customer-centric, interconnected, frictionless and
consistently exceeds expectations. In addition, the company
outlined its plan for ongoing innovation; specifically, how the
technology it builds will benefit customers and members, its
associate team and society.
“We build technology to serve people and not the other way
around,” said Doug McMillon, president and CEO, Walmart Inc.
“Walmart’s purpose is to help people live better and, today, more
than ever, advances in technology make it feel like anything is
possible. Our technology roadmap is compelling and we’re very
excited about it, but we’re clear that we are a people-led,
tech-powered company. People, our customers and associates, come
first and we’ll put technology to work to serve them better than
ever.”
Customers and Members
At CES, Walmart showcased how technologies like AI, GenAI,
and AR will reimagine Walmart’s role as a shopping destination
to serving as a customer’s concierge, acting as their partner in
achieving broader missions. Specifically, Walmart revealed:
- A new GenAI-powered search experience now available to iOS
customers. The enhanced search experience allows customers to now
search by specific use cases, e.g., a football watch party versus
individual searches for chips, wings, drinks and a 90-inch TV. It
generates relevant, cross-category results.
- A sneak peek into Walmart InHome Replenishment, which uses AI
and Walmart’s decades of replenishment expertise to ensure
customers’ online shopping carts are filled with the right items at
the right time and delivered into a refrigerator in a kitchen or
garage.
- A beta social commerce platform called Shop with Friends that
takes AR shopping to the next level by enabling customers to share
the virtual outfits they create with friends and get feedback on
their fashion finds.
But adaptive retail is not limited to search and discovery; it’s
about creating personalized, seamless and flexible shopping
experiences from start to finish.
“While omnichannel retail has been around for decades, this new
type of retail – adaptive retail – takes it a step further,” said
Suresh Kumar, global chief technology officer and chief development
officer, Walmart Inc. “It’s retail that is not only eCommerce or
in-store, but a single, unified retail experience that seamlessly
blends the best aspects of all channels. And for Walmart, adaptive
retail is rooted in a clear focus on people.”
With that in mind, Sam’s Club unveiled a new technology that
aims to solve a key concern for its members – waiting in line for
receipt verification when exiting the club. The technology uses
a first-of-its-kind application of AI and computer vision
technology to deliver new levels of convenience as members exit
their club.
Walmart also announced another step in its goal to offering
customers the ultimate convenience of getting items in as soon as
30 minutes by expanding drone delivery to 1.8 million
additional households in the Dallas Fort-Worth metroplex – 75% of
the area. Of the 120,000 items in a Supercenter, 75 percent meet
the size and weight requirements for drone delivery.
Our Associates
While many companies concentrate on developing exceptional
technology for their customers, Walmart is also focused on
providing the same level of experience to its 2.1 million
associates worldwide. Last August, the company launched a GenAI
tool for U.S. and Canada campus-based associates called My
Assistant, which was created in-house by Walmart’s tech team.
Today, Walmart announced plans to expand its proprietary My
Assistant tool. In the year ahead, campus associates in 11
countries will be able to interact with My Assistant in their
native language. From speeding up the drafting process, to serving
as a creative partner, to summarizing large documents, My Assistant
is changing how associates work and solve problems.
Society
As a company that develops tech for good, Walmart has been on a
journey to reduce the impact of its operations on the environment
since 2005. Currently powering more than 47% of its operations with
renewable energy and on track to power more than 50% by 2025 and
100% by 2035, Walmart also announced ambitious clean energy
goals at CES.
By the end of 2030, the company aims to advance its transition
toward emissions-free energy by enabling up to 10 gigawatts of new
clean energy projects into service on- and off-site – the
equivalent of the annual power consumption of more than 2 million
households. This will enable tens of thousands of U.S. households
to save on their electricity bills.
For multi-media assets, please visit the Walmart Newsroom.
About Walmart
Walmart Inc. (NYSE: WMT) is a people-led, tech-powered
omnichannel retailer helping people save money and live better –
anytime and anywhere – in stores, online, and through their mobile
devices. Each week, approximately 240 million customers and members
visit approximately 10,500 stores and numerous eCommerce websites
in 19 countries. With fiscal year 2023 revenue of $611 billion,
Walmart employs approximately 2.1 million associates worldwide.
Walmart continues to be a leader in sustainability, corporate
philanthropy, and employment opportunity. Additional information
about Walmart can be found by visiting
https://corporate.walmart.com, on Facebook at
https://facebook.com/walmart, on X (formerly known as Twitter) at
https://twitter.com/walmart, and on LinkedIn at
linkedin.com/company/walmart/.
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