Avangrid Launches New Educational Tool to Simplify Billing for Utility Customers
15 Março 2024 - 10:45AM
Business Wire
Rolls out animated bill explainer videos in
Connecticut, Maine, and New York
Part of Avangrid’s creative effort to make
billing more transparent and detail all customer charges
NYSEG/RG&E video HERE; Central Maine Power
video HERE; United Illuminating video HERE
Avangrid, Inc. (NYSE: AGR), a leading sustainable energy company
and a member of the Iberdrola Group, announced today that it is
enhancing customer service at several of its electric and natural
gas utilities by launching bill explainer videos. This new
educational tool will be available for customers of United
Illuminating (UI) in Connecticut, Central Maine Power (CMP) in
Maine, and New York State Electric & Gas (NYSEG) and Rochester
Gas and Electric (RG&E) in New York.
“Customer education is an important facet of how we serve our
more than 3.3 million electric and natural gas customers across the
northeast,” said Pedro Azagra, Avangrid CEO. “We understand that
energy bills can be frustratingly complex with supply and delivery
charges, taxes, and public policy costs. Our new bill explainer
videos will clarify all of this so that our customers can review
their monthly bills and feel empowered to make informed choices
about their energy use.”
In Connecticut, the new bill explainer video is a customer
education resource to break down the newly redesigned UI electric
bill, which launched in February 2024 following four years of
collaboration between UI’s Customer Service Team and the Public
Utilities Regulatory Authority (PURA) Office of Education,
Outreach, & Enforcement (EOE). The video explains the four
components of the UI electric bill: Supply, which encompasses UI’s
payments to electricity generating companies for the energy they
produce; Transmission, which pays for the interstate network of
high-voltage electric lines carrying electricity from generating
facilities to UI’s distribution network; Local Delivery, which
funds UI’s poles, wires, substations, and workforce; and Public
Benefits, which encompass the costs of public policy programs that
state policymakers require UI to implement.
In Maine, CMP launched its first-ever animated bill explainer
video last year on digital, web, and social platforms. Having
already received 45,000 views, the video is the beginning of a
multi-video series that addresses some of the most frequently asked
questions CMP receives in a new, innovative and approachable way.
In our first video, we explore the different parts of a customer’s
power bill, like electric supply, delivery, and public policy
charges and how these pieces come together to make up one number
each month.
New York’s new bill explainer video is a customer education
resource to illustrate the components of NYSEG and RG&E’s
electric and gas bills. The video explains the components of NYSEG
and RG&E’s electric and gas bills: Supply, which clarifies the
companies’ costs from electricity generating companies for the
energy they produce and fluctuates because of global market
conditions; Local Delivery, which funds the companies’
infrastructure, grid, meters, and part of the cost of delivery of
service; Also under Delivery are public policy charges – NYSEG and
RG&E are required to collect these charges from customers to
assist New York state in meeting clean energy goals.
About Avangrid: Avangrid, Inc. (NYSE: AGR) aspires to be
the leading sustainable energy company in the United States.
Headquartered in Orange, CT with approximately $44 billion in
assets and operations in 24 U.S. states, Avangrid has two primary
lines of business: networks and renewables. Through its networks
business, Avangrid owns and operates eight electric and natural gas
utilities, serving more than 3.3 million customers in New York and
New England. Through its renewables business, Avangrid owns and
operates a portfolio of renewable energy generation facilities
across the United States. Avangrid employs approximately 8,000
people and has been recognized by JUST Capital in 2021, 2022, 2023
and 2024 as one of the JUST 100 companies – a ranking of America’s
best corporate citizens. In 2024, Avangrid ranked first among
utilities and 12 overall. The company supports the U.N.’s
Sustainable Development Goals and was named among the World’s Most
Ethical Companies in 2024 for the sixth consecutive year by the
Ethisphere Institute. Avangrid is a member of the group of
companies controlled by Iberdrola, S.A. For more information, visit
www.avangrid.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240315122335/en/
Sarah Warren sarah.warren@avangrid.com 585-794-9253
Avangrid (NYSE:AGR)
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