ISG to Publish Reports on Supply Chain Services
16 Maio 2024 - 11:00AM
Business Wire
ISG Provider Lens™ study will evaluate
service providers that help enterprises achieve supply chain
innovation, sustainability and competitive advantage
Information Services Group (ISG) (Nasdaq: III), a leading global
technology research and advisory firm, has launched a research
study examining providers of supply chain services that are helping
enterprises establish future-ready supply chains that are
intelligent, resilient and sustainable.
The study results will be published in two comprehensive ISG
Provider Lens™ reports called Supply Chain Services 2024, scheduled
to be released in October. The reports—one focusing on the U.S.
market and the other on the Brazil market—will cover companies
offering services including supply chain consulting, supply chain
operations, supply chain business process outsourcing (BPO) and
circular supply chains.
Enterprise buyers will be able to use information from the
reports to evaluate their current vendor relationships, potential
new engagements, and available offerings, while ISG advisors use
the information to recommend providers to the firm’s buy-side
clients.
Following the massive supply chain disruptions caused by the
pandemic, companies now are facing a range of shorter-term
challenges, including political unrest, trade wars, rising interest
rates and raw material shortages. They are looking to providers to
help them upgrade their supply chain ecosystems to balance risk,
optimize supply and demand management, revamp operations, and
deliver continuous innovation and net carbon neutrality.
“Executives have shifted their focus from the costs and risks of
their supply chains to considering them as drivers of innovation
and competitive advantage,” said Namratha Dharshan, chief business
leader, ISG Research. “Service providers are being selected for
their technological innovation, consulting, data and expertise in
the supply chain domain and ability to optimize and enhance
performance.”
To achieve their supply chain goals, organizations are
leveraging advanced technology, including Internet of things,
machine learning, artificial intelligence, predictive analytics,
automation, cloud, mobile apps, blockchain, and data
orchestration.
For the Supply Chain Services 2024 study, ISG has distributed
surveys to more than 110 supply chain service providers. Working in
collaboration with ISG’s global advisors, the research team will
produce four quadrants representing the supply chain services the
typical enterprise is buying based on ISG’s experience working with
its clients. The quadrants to be covered are:
- Supply Chain Advisory and Consulting Services,
evaluating providers that help enterprises address complex issues,
identify growth opportunities and strengthen operations by
developing new supply chain models or revamping existing ones.
Consulting services focus on network design and optimization,
change management, sustainability, risk management, data governance
and digital transformation.
- Supply Chain Operation Services, assessing providers of
supply chain planning, make-and-manufacture capabilities, and
supply chain execution and fulfillment services, offering
end-to-end visibility and control over the entire supply chain
planning process. Providers should have experience in production
and capacity planning, logistics management and inventory and order
management.
- Supply Chain BPO Services, evaluating service providers
that deliver expertise in a broad range of integrated supply chain
functions, including product development, manufacturing, planning,
execution and fulfillment, logistics, and customer service.
Emphasis is placed on the use of AI, chatbots, RPA, predictive
analytics, sentiment analysis and NLP, together with as-a-service
delivery models for data, risk management and compliance.
- Circular Supply Chain Services, examining providers
offering circular business models focused on resource efficiency,
waste reduction, improved recycling rates, reverse logistics, and
disassembly and reuse. Providers must offer cross-industry and
value chain solutions, encompassing waste management, and
decommissioning and redevelopment services to address environmental
concerns and foster circular economy practices.
Reports will cover the global supply chain services market and
examine services available in the U.S. and Brazil. ISG analysts
Tarum Vaid and Sidney Nobre will serve as lead authors of the U.S.
and Brazil reports, respectively.
A list of identified providers and vendors and further details
on the study are available in this digital brochure. Companies not
listed as supply chain service providers can contact ISG and ask to
be included in the study.
All ISG Provider Lens™ evaluations now feature new and expanded
customer experience (CX) data that measure actual enterprise
experience with specific provider services and solutions based on
ISG’s continuous CX research. Enterprise customers wishing to share
their experience about a specific provider or vendor are encouraged
to register here to receive a personalized survey URL. Participants
will receive a copy of this report in return for their
feedback.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Brazil,
the U.K., France, Benelux, Germany, Switzerland, the Nordics,
Australia and Singapore/Malaysia, with additional markets to be
added in the future. For more information about ISG Provider Lens™
research, please visit this webpage.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including AI and automation, cloud and data analytics; sourcing
advisory; managed governance and risk services; network carrier
services; strategy and operations design; change management; market
intelligence, and technology research and analysis. Founded in
2006, and based in Stamford, Conn., ISG employs more than 1,600
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240516253452/en/
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG +1 978-518-4520
isg@matternow.com
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