Veterans Health Administration Texting Service Developed by Accenture Federal Services Deployed Nationwide
05 Junho 2024 - 10:00AM
Business Wire
“Annie” Healthcare Text Messaging Pilot Program
Achieves Positive Outcomes for Veterans
An automated text message service developed by Accenture Federal
Services is now deployed at U.S. Department of Veterans Affairs
(VA) health centers across the nation. The VA reports the simple,
mobile, and interactive service known as “Annie” is achieving
positive outcomes by empowering Veterans to stay connected to their
healthcare protocols, one text at a time.
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Dr. Ron Moody, Chief Medical Officer,
Accenture Federal Services (Photo: Business Wire)
Featuring SMS text message notification capabilities including
medication reminders, surgery preparation instructions, and medical
treatment plans, Veterans can also use Annie for self-care health
data monitoring, such as blood pressure readings, and for
chronicling medical symptoms that are being experienced for prompt
review by clinical teams.
An eight-month study found Veterans at the Minneapolis VA Health
Center who used the texting service reported positive feedback on
the tool, specifically regarding patient education, symptom
management, self-care, and ease of use.
The program also found Annie demonstrated a successful track
record in simplifying the cancer care hospital preadmission
process, resulting in a 53 percent decrease in surgery
cancellations, by ensuring patients adhered to necessary
pre-surgery medical protocols. Cancelled surgeries increase
healthcare costs by unnecessarily tying up operating rooms and
healthcare personnel.
“Annie is an innovative and valuable tool for both Veterans and
their healthcare providers alike,” said Dr. Ron Moody, Accenture
Federal Services’ chief medical officer and the clinical lead
behind Annie. “The tool is a shining example of how a familiar
technology, such as text messaging, has the ability to elevate the
overall healthcare experience for those who have served in our
nation’s military.”
Accenture Federal Services supported the VA’s Office of
Connected Care in developing Annie as a subcontractor to Iron Bow
Technologies, which was recently awarded a $2 billion contract to
continue its work making healthcare more accessible for
veterans.
About Accenture Federal Services
Accenture Federal Services is a leading US federal services
company and subsidiary of Accenture LLP. We empower the federal
government to solve challenges, achieve greater outcomes, and build
a digital core that is agile, smart, and secure. Our 14,000 people
are united in a shared purpose to advance our clients’
mission-critical priorities that make the nation stronger and
safer, and life better for people. We draw out the best of
Accenture’s global network in nearly every industry, bringing
proven commercial innovation to solutions built with advanced
R&D, emerging technologies, and human-centered design at speed
and scale. Together, we help clients create lasting value for their
workforce, customers, and partners and make a difference for the
country and our communities. See how we make change that matters at
accenturefederal.com.
About Accenture
Accenture is a leading global professional services company that
helps the world’s leading businesses, governments and other
organizations build their digital core, optimize their operations,
accelerate revenue growth, and enhance citizen services—creating
tangible value at speed and scale. We are a talent- and
innovation-led company with approximately 742,000 people serving
clients in more than 120 countries. Technology is at the core of
change today, and we are one of the world’s leaders in helping
drive that change, with strong ecosystem relationships. We combine
our strength in technology and leadership in cloud, data and AI
with unmatched industry experience, functional expertise, and
global delivery capability. We are uniquely able to deliver
tangible outcomes because of our broad range of services, solutions
and assets across Strategy & Consulting, Technology,
Operations, Industry X and Song. These capabilities, together with
our culture of shared success and commitment to creating 360°
value, enable us to help our clients reinvent and build trusted,
lasting relationships. We measure our success by the 360° value we
create for our clients, each other, our shareholders, partners, and
communities. Visit us at www.accenture.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240605758476/en/
Donna Savarese Accenture Federal Services +1 301 250 0660
donna.savarese@afs.com
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