T-Mobile Helps ISP Customers Stay Connected During Outages with New Backup Plan
05 Junho 2024 - 10:11AM
Business Wire
Cable home internet customers will now have a
reliable way to stay connected when their service is down with the
Un-carrier’s new Home Internet Backup plan
T-Mobile (NASDAQ: TMUS):
What’s the news: Stay connected, not disrupted. T-Mobile
(NASDAQ: TMUS) today announced Home Internet Backup, a new plan
that will give traditional internet service provider (ISP)
customers — like cable and fiber — an affordable, reliable, backup
5G internet connection in case their primary service goes down. As
the fastest growing home internet provider in the U.S., T-Mobile
already serves over five million customers nationwide with
unlimited broadband plans like Home Internet and Home Internet Plus
as a primary source of connectivity. But for the millions of people
still getting internet through traditional ISPs, the Un-carrier is
using the power of its 5G network to give cable customers an option
to stay connected during unexpected outages.
Starting tomorrow, June 6, Home Internet Backup will be
available in T-Mobile stores and online via chat at
www.t-mobile.com/home-internet-backup.
Why it matters: Nearly 20% of U.S. internet users said
their internet goes out at least a few times a month, according to
data from CivicScience. It’s something nearly everyone has
experienced — at the most inconvenient time, the internet goes down
and all productivity is lost. With T-Mobile’s new Home Internet
Backup plan, cable and fiber internet customers can get peace of
mind knowing they have a way to stay online during those unexpected
outages.
Who it’s for: Cable and fiber internet customers looking
for a reliable backup Wi-Fi solution to stay connected at home.
What else: Home Internet Backup from T-Mobile is just $30
a month with AutoPay — and customers that also have an eligible
T-Mobile voice line can pick it up for just $20 a month with
AutoPay for a limited time — and comes with:
- 130 GB of 5G data a month. Enough to keep a typical
household connected with Wi-Fi for up to seven days a month when
their primary internet service goes down.
- A 5G gateway included at no extra cost. There are NO
monthly equipment fees at T-Mobile! Home Internet Backup customers
get all the equipment they need, without paying a penny more.
- Fast and easy setup. Go from box to browsing in 15
minutes or less with a simple self-install process. And when that
primary connection goes down, quickly switch over to the T-Mobile
Wi-Fi signal for connectivity.
T-Mobile 5G Home Internet is fixed wireless that leverages the
power of the Un-carrier’s 5G network, the largest and most-awarded
5G network in the U.S., and is currently available to more than 50
million homes nationwide. For people who need more than a backup
solution and are ready to ditch their current internet provider,
T-Mobile has home broadband options that fit customer needs,
including Home Internet which comes with no annual contracts or
equipment fees, fast and easy set up and Price Lock, guaranteeing
that customers can get their last month of service refunded if
T-Mobile ever raises their rate for internet and they choose to
leave within 60 days (taxes and fees excluded). Or, Home Internet
Plus has all the great benefits of Home Internet and also comes
with T-Mobile’s latest 5G gateway, a Wi-Fi mesh access point that
expands the Wi-Fi signal to hard-to-reach places across the home
and 24/7 video tech support for any Wi-Fi or smart connected
devices in the home.
Follow @TMobileNews on X, formerly known as Twitter, to stay up
to date with the latest company news.
During congestion, customers on these plans may notice speeds
lower than other customers and further reduction if using
>1.2TB/mo., due to data prioritization. After 130GB monthly data
allotment, speeds up to 600Kbps. Not available in all areas. $35
device connection charge due at sale. Regulatory fees included in
monthly price for qualified accounts. Savings after $10 monthly
bill credit. Limited-time offer; subject to change. Qualifying
credit, voice line; and new Home Internet Backup Internet line
required. If you have cancelled Internet lines in past 90 days, you
may need to reactivate them first. AutoPay requires bank
account or debit card, otherwise $5 more/line/mo. Price Lock
guarantees regular monthly rate plan price of current internet data
for new lines with qualifying service (the Home Internet Backup
plan is not eligible for Price Lock). T-Mobile will pay your final
monthly recurring service charge if we raise your rate and you tell
us you are leaving within 60 days. See 5G device, coverage, &
access details at T-Mobile.com.
About T-Mobile
T-Mobile US, Inc. (NASDAQ: TMUS) is America’s supercharged
Un-carrier, delivering an advanced 4G LTE and transformative
nationwide 5G network that will offer reliable connectivity for
all. T-Mobile’s customers benefit from its unmatched combination of
value and quality, unwavering obsession with offering them the best
possible service experience and undisputable drive for disruption
that creates competition and innovation in wireless and beyond.
Based in Bellevue, Wash., T-Mobile provides services through its
subsidiaries and operates its flagship brands, T-Mobile, Metro by
T-Mobile and Mint Mobile. For more information please visit:
https://www.t-mobile.com
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