Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that a healthcare service provider has reported a 10 percent increase in their contact center agent capacity after deploying the Verint Intelligent Virtual Assistant (IVA).

The company manages 10 million customer interactions per year in their contact center. To manage these high interaction volumes, the company deployed Verint IVA to increase agent capacity and deliver tangible AI business outcomes. As an agent interacts with the customer, Verint IVA provides the agent contextual information – reducing the effort required to provide accurate, personalized responses. Previously, the agent would have to consult a 30-page manual or a supervisor for answers. As a result, Verint IVA has reduced the average time agents spend on customer interactions by 10 percent, resulting in improved customer experience as well as increased agent capacity.

“This healthcare provider is primarily serving the elderly and disabled. With Verint, they can take CX to a higher level by providing the right mix of human touch and automation to support their unique customer base,” says Verint’s Heather Richards, vice president, go-to-market. “The company is also experiencing significant cost savings by increasing agent capacity by 10 percent.”

Visit Verint Open Platform to learn more. Watch this webinar to learn how to elevate CX with Verint IVA featuring industry analyst Maribelle Lopez and Verint’s Heather Richards.

About Verint

Verint® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world’s most iconic brands - including more than 80 of the Fortune 100 companies - use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI business outcomes across the enterprise.

Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®. Learn more at Verint.com.

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2024, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.

Media Relations Sue Huss sue.huss@verint.com

Investor Relations Matthew Frankel matthew.frankel@verint.com

 

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