Leading UK Insurer Reports Tangible AI Business Outcomes with Verint
24 Julho 2024 - 9:33AM
Business Wire
Verint Exact Transcription Bot Powers Business Workflow
Optimization and Reduces $1 Million in Operational Costs
Verint® (NASDAQ: VRNT), The CX Automation Company™, today
announced that a leading UK insurer deployed a Verint AI-powered
bot and saved more than $1 million (USD) with a 22 percent increase
in customer satisfaction.
Handling more than four million customer interactions annually,
the insurer benefitted from the industry-leading transcription
accuracy of the Verint Exact Transcription Bot. Leveraging highly
accurate interaction data, they were able to gain a 360-degree view
of their cost center operations and take action to optimize
business workflows.
“Whether a contact center focuses on lowering costs or elevating
CX, everything starts with clean, high-quality data,” said Verint’s
Jaime Meritt, chief product officer. “Verint Exact Transcription
Bot delivers market-leading accuracy that fuels business insights
and drives tangible business outcomes.”
For more information, visit Verint Exact Transcription Bot.
About Verint
Verint® (NASDAQ: VRNT) is a leader in customer experience (CX)
automation. The world’s most iconic brands - including more than 80
of the Fortune 100 companies - use the Verint Open Platform and our
team of AI-powered bots to deliver tangible AI business outcomes
across the enterprise.
Verint, The CX Automation Company™, is proud to be Certified™ by
Great Place To Work®. Learn more at Verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs and statements of similar
effect relating to Verint Systems Inc. These forward-looking
statements are not guarantees of future performance and they are
based on management's expectations that involve a number of risks,
uncertainties and assumptions, any of which could cause actual
results to differ materially from those expressed in or implied by
the forward-looking statements. For a detailed discussion of these
risk factors, see our Annual Report on Form 10-K for the fiscal
year ended January 31, 2024, and other filings we make with the
SEC. The forward-looking statements contained in this press release
are made as of the date of this press release and, except as
required by law, Verint assumes no obligation to update or revise
them or to provide reasons why actual results may differ.
VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION
COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT
CAPACITY GAP are trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20240724443812/en/
Media Relations Sue Huss sue.huss@verint.com Investor
Relations Matthew Frankel matthew.frankel@verint.com
Verint Systems (NASDAQ:VRNT)
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