NICE and AT&T Expand Strategic Collaboration to Provide Integrated Solutions for Emergency Communications Centers
05 Agosto 2024 - 9:00AM
Business Wire
NICE’s unified incident capture and data
analytics solution will help public safety agencies derive
valuable insights from AT&T NG9-1-1
NICE (Nasdaq: NICE) today announced that it is
expanding its strategic collaboration with AT&T to bring the
advantages of the companies’ integrated solutions to emergency
communications centers. As part of this, NICE is creating a unified
incident capture and data analytics solution for AT&T NextGen
9-1-1 (NG9-1-1) technologies. This solution meets the evolving
needs of 9-1-1 centers by enabling them to capture and utilize data
for valuable insights. NICE will be showcasing its collaboration
with AT&T at booth #1313 and at the NICE booth #1401 at APCO
2024 in Orlando, Florida, from August 5-7.
Chris Wooten, Executive Vice President, NICE, said, “AT&T
technologies are revolutionizing public safety by empowering 9-1-1
centers and first responders with real-time information to make
smarter decisions and save lives. At the same time, public safety
agencies are also realizing the importance of having one solution
to capture and analyze these new data sources. NICE Inform Elite
provides a single, comprehensive solution for capturing NG9-1-1 and
other essential incident data, along with automated solutions for
incident reconstruction, data analysis and evidence production.
This allows public safety agencies to gain a full understanding of
everything that occurred during an incident, understand the impact
of new technology and data sources, identify areas for improvement
and quickly fulfill and manage records requests.”
Matt Walsh, Area Vice President, FirstNet and Next Generation
9-1-1, AT&T, said, “As the only provider of end-to-end
mission-critical communication solutions that support 9-1-1
telecommunicators, dispatchers and first responders, AT&T is
committed to driving innovation for emergency communications
centers and first responders. We’re excited to continue moving
public safety transformation forward for our customers, alongside
NICE. The combination of our technologies offers 9-1-1 centers a
unique catalyst for transformation.”
Through its integration with AT&T’s solutions, NICE Inform
Elite is providing a one-stop shop for capturing and analyzing
NG9-1-1 data, both for evidentiary records and for incident
reconstruction. Furthermore, 9-1-1 centers can leverage NICE’s data
analytics to evaluate the impact of new technologies on call
handling and response times and uncover and address any training
and knowledge gaps.
To learn more about NICE’s digital transformation solutions
for Emergency Communications Centers, visit the NICE website by
clicking here or email PSInfo@NICE.com for more information.
NICE Public Safety & Justice With over 3,000
customers and 30 years of experience, NICE helps all types of
public safety and criminal justice agencies, from emergency
communications and law enforcement to prosecutors and courts,
digitally transform how they manage digital evidence and data from
beginning to end, to get to the truth faster. NICE’s Evidencentral
platform features an ecosystem of integrated technologies that
bring data together to give a single view of the truth, enabling
public safety and justice agencies to do what they do better –
whether it’s responding to incidents, investigating and building
cases, or prosecuting crimes. With comprehensive digital
transformation solutions that can be deployed across entire
counties and states, NICE also helps everyone work better together,
so justice flows more smoothly, from incident to court.
https://www.nicepublicsafety.com
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Wooten, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions;
competition; successful execution of the Company’s growth strategy;
success and growth of the Company’s cloud Software-as-a-Service
business; changes in technology and market requirements; decline in
demand for the Company’s products; inability to timely develop and
introduce new technologies, products and applications; difficulties
in making additional acquisitions or difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; the
Company’s dependency on third-party cloud computing platform
providers, hosting facilities and service partners; cyber security
attacks or other security breaches against the Company; privacy
concerns; changes in currency exchange rates and interest rates,
the effects of additional tax liabilities resulting from our global
operations, the effect of unexpected events or geo-political
conditions, such as the impact of conflicts in the Middle East that
may disrupt our business and the global economy; the effect of
newly enacted or modified laws, regulation or standards on the
Company and our products and various other factors and
uncertainties discussed in our filings with the U.S. Securities and
Exchange Commission (the “SEC”). For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company’s reports filed from time to time with the SEC,
including the Company’s Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made
as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20240805991214/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, media@nice.com, ET
Investors Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
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