Leading Bank Reports Major CX Improvement Driven by Verint AI-powered Bots
08 Agosto 2024 - 11:30AM
Business Wire
Verint® (NASDAQ: VRNT), The CX Automation Company™, today
announced that a leading bank has improved its contact center Net
Promoter Score® (NPS) twelvefold through the AI-powered Verint
Quality Bot and Verint Coaching Bot.
The Verint Quality Bot was deployed to automate the quality
process and create an accurate, consistent view of performance and
agent skills in the contact center. The Verint Coaching Bot was
deployed to provide real-time assistance to agents who need help.
Based on agent performance data created by the Quality Bot, the
Coaching Bot delivered guidance only to those who were struggling
to respond to complex mortgage inquiries.
As a result of the Verint Quality and Coaching Bots working
together, the bank reported major customer experience (CX)
improvement in their contact center and increased their NPS score
from three points before the bot deployment to 39 points post
deployment.
“Both our Verint Quality and Coaching Bots support brands in
putting their customers at the center of every engagement and
transaction,” says Verint’s David Singer, global vice president,
Go-to-Market. “With the Verint Open Platform and best-of-breed
AI-powered bots enabling greater CX automation, contact centers are
increasing customer satisfaction and loyalty by reimagining the
customer experience.”
Visit Verint Open Platform to learn more.
About Verint
Verint® (NASDAQ: VRNT) is a leader in customer experience (CX)
automation. The world’s most iconic brands - including more than 80
of the Fortune 100 companies - use the Verint Open Platform and our
team of AI-powered bots to deliver tangible AI business outcomes
across the enterprise.
Verint, The CX Automation Company™, is proud to be Certified™ by
Great Place To Work®. Learn more at Verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs and statements of similar
effect relating to Verint Systems Inc. These forward-looking
statements are not guarantees of future performance and they are
based on management's expectations that involve a number of risks,
uncertainties and assumptions, any of which could cause actual
results to differ materially from those expressed in or implied by
the forward-looking statements. For a detailed discussion of these
risk factors, see our Annual Report on Form 10-K for the fiscal
year ended January 31, 2024, and other filings we make with the
SEC. The forward-looking statements contained in this press release
are made as of the date of this press release and, except as
required by law, Verint assumes no obligation to update or revise
them or to provide reasons why actual results may differ.
VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION
COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT
CAPACITY GAP are trademarks of Verint Systems Inc. or its
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version on businesswire.com: https://www.businesswire.com/news/home/20240808364144/en/
Media Relations Sue Huss sue.huss@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
Verint Systems (NASDAQ:VRNT)
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