NICE Named a Leader and Star Performer in Everest Group’s 2024 Conversational AI Products PEAK Matrix Assessment
13 Agosto 2024 - 9:00AM
Business Wire
NICE scored high on both ‘Vision and
Capability’ as well as the ‘Market Impact’ axis in leading
analyst's Conversational AI assessment
NICE (Nasdaq: NICE) today announced that it has
been recognized as a ‘Leader’ in Everest Group's Conversational AI
Products PEAK Matrix® Assessment 2024 out of 25 providers
evaluated. Everest Group recognized Leaders for creating a robust
conversational intelligence ecosystem and expanding their
conversational AI offerings across channels. Included in the
reasoning for NICE’s recognition as a Star Performer, Everest Group
noted the power of NICE’s Enlighten Actions in enabling users to
interact with their data through natural language processing,
making it easier for organizations to get more out of their
data.
Together, NICE’s interaction-centric CXone platform and suite of
native Enlighten AI solutions provide the foundation for NICE’s
conversational AI capabilities. NICE’s Enlighten solutions are
supported by CX data managed by CXone. NICE’s conversational AI
strengths are evident across its Enlighten solutions including
Enlighten Copilot’s AI-powered agent assistance guiding employees
in real-time, Enlighten Autopilot’s intelligent self-service
enabling bot-led interactions for consumers to mirror top agent-led
interactions and Enlighten Actions, allowing CX leaders to interact
with their data in a conversational manner.
Everest Group highlighted NICE’s “advanced conversational
features such as omnichannel contextual memory, multiple intent
detection, remembering context from previous conversations and
channel switching.” Everest Group also noted how NICE has delivered
a design environment where organizations can import interaction
transcripts from their own Intelligent Virtual Agent (IVA),
Autopilot and other third-party IVAs to automatically discover
intents and create new workflows.
Amardeep Modi, Vice President at Everest Group, said,
“One of the reasons Everest Group recognized NICE as a Star
Performer is because of the enhancements NICE has made to its
Enlighten suite including: new AI-powered agent assist and
conversational capabilities. Organizations should consider NICE to
transform how they leverage their CX data and accelerate
improvements to their overall employee and customer
experience.”
Barry Cooper, President, CX Division, NICE, said,
“Conversational AI is revolutionizing how bots interact with
people. At NICE we’ve leveraged our extensive CX experience to
train our Enlighten solutions to generate contextual and
easy-to-understand responses. These advancements are reinventing
what’s possible with CX, fueling next-gen augmented and automated
intelligence.”
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions;
competition; successful execution of the Company’s growth strategy;
success and growth of the Company’s cloud Software-as-a-Service
business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
in making additional acquisitions or difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; the
Company’s dependency on third-party cloud computing platform
providers, hosting facilities and service partners; cyber security
attacks or other security breaches against the Company; privacy
concerns; changes in currency exchange rates and interest rates,
the effects of additional tax liabilities resulting from our global
operations, the effect of unexpected events or geo-political
conditions, such as the impact of conflicts in the Middle East that
may disrupt our business and the global economy; the effect of
newly enacted or modified laws, regulation or standards on the
Company and our products and various other factors and
uncertainties discussed in our filings with the U.S. Securities and
Exchange Commission (the “SEC”). For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the SEC,
including the Company’s Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made
as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20240813638690/en/
Corporate Media Christopher Irwin-Dudek, +1 201 561 4442,
media@nice.com, ET
Investors Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
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