NICE Enlighten Copilot Wins 2024 BIG Innovation Award for AI Excellence and Advanced Conversational AI
04 Setembro 2024 - 9:00AM
Business Wire
The convergence of CXone’s interaction-centric
platform and Enlighten’s purpose-built AI for CX, drives AI-powered
interactions and a positive customer experience
NICE (Nasdaq: NICE) today announced that NICE
Enlighten Copilot was named a winner in the 2024 BIG Innovation
Awards for Artificial Intelligence Excellence presented by the
Business Intelligence Group. The award for Artificial Intelligence
Excellence recognizes organizations and individuals driving
innovation and bringing new ideas and experiences to life across a
multitude of fields. This business awards program aims to identify
organizations, products, and people who bring Artificial
Intelligence to life and apply it to solve real problems. NICE’s
Enlighten Copilot assists agents by using Generative AI combined
with purpose-built AI for CX to generate personalized guidance
tailored for every interaction.
Designed to enhance the performance of agents in the contact
center, NICE Enlighten Copilot is a unique AI solution that
maximizes the potential of skilled labor while minimizing costs,
enabling efficient work with a significant reduction in repetitive
tasks and quicker access to knowledge. Enlighten Copilot offers
advanced capabilities that facilitate more efficient work with
conversational knowledge, on-demand guidance, and task
automation.
This "by-their-side" conversational AI experience is an
empowerment multiplier that produces accurate, informed, and
brand-specific conversational responses, leaving agents with fewer
repetitive tasks and faster access to knowledge and answers.
Supervisors can provide smarter guided interactions and AI-driven
coaching to improve agent and consumer experiences.
"NICE empowers contact center agents and their customer
interactions with the power of AI and augmented intelligence,” said
Barry Cooper, President, NICE Workforce and Customer Experience
Group. "The rich convergence of CXone’s interaction-centric
platform, our best-of-breed solutions and Enlighten’s purpose-built
AI for CX, supercharges employees and drives AI-powered
interactions to deliver significantly improved customer
experience."
Artificial Intelligence is now playing a more important role in
our lives,” said Maria Jimenez, Chief Nominations Officer for
Business Intelligence Group. “We are so proud that such an
incredible group of companies won this year’s program.
Congratulations to all the creativity and hard work of every
employee involved.”
Organizations from across the globe submitted their recent
innovations for consideration in the BIG Innovation Awards.
Nominations were then judged by a select group of business leaders
and executives who volunteer their time and expertise to score
submissions.
About The Business Intelligence Group The Business
Intelligence Group was founded with the mission of recognizing true
talent and superior performance in the business world. Unlike other
industry award programs, these programs are judged by business
executives having experience and knowledge. The organization’s
proprietary and unique scoring system selectively measures
performance across multiple business domains and then rewards those
companies whose achievements stand above those of their peers.
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions;
competition; successful execution of the Company’s growth strategy;
success and growth of the Company’s cloud Software-as-a-Service
business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
in making additional acquisitions or difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; the
Company’s dependency on third-party cloud computing platform
providers, hosting facilities and service partners; cyber security
attacks or other security breaches against the Company; privacy
concerns; changes in currency exchange rates and interest rates,
the effects of additional tax liabilities resulting from our global
operations, the effect of unexpected events or geo-political
conditions, such as the impact of conflicts in the Middle East that
may disrupt our business and the global economy; the effect of
newly enacted or modified laws, regulation or standards on the
Company and our products and various other factors and
uncertainties discussed in our filings with the U.S. Securities and
Exchange Commission (the “SEC”). For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the SEC,
including the Company’s Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made
as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20240904446046/en/
Corporate Media Contact Cindy Morgan-Olson, +1 646 408
5896, media@niceactimize.com, ET
Investors Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
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