Company continues to lead the third-party
software support and innovation solutions market, focusing on
delivering strategic, operational and financial success for its
clients
Rimini Street, Inc. (Nasdaq: RMNI), a global provider of
end-to-end enterprise software support and innovation solutions,
the leading third-party support provider for Oracle, SAP, and
VMware software, today announced it has been honored by clients and
the industry with multiple buyer’s choice, service and leadership
awards, recognizing its commitment to delivering top-quality
service and deep value for its clients.
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the full release here:
https://www.businesswire.com/news/home/20250116827712/en/
Rimini Street Honored by Clients and
Industry with Buyer’s Choice, Service and Leadership Awards
(Graphic: Business Wire)
Winner of Trust Radius 2025 Buyer’s Choice Award
Based solely on vetted, unbiased customer reviews, the Trust
Radius Buyer's Choice Awards honor organizations chosen as best in
three key areas: capabilities, value for price, and customer
relationship. Reviewers are asked if the company and its support
teams live up to expectations, and whether they would buy from the
company again.
“Rimini Street is dedicated to serving as a trusted partner to
our clients, many of whom have a long history of business success
with us,” said Nancy Lyskawa, Rimini Street’s executive vice
president and chief client officer. “This Trust Radius Buyer’s
Choice Award reflects our unwavering promise to help our clients
achieve their unique business objectives with great passion and
care.”
Winner of Silver Globee Award for Customer Service Department
of the Year and Gold Globee Award for Customer Service Executive of
the Year
The Globee Awards are a global platform for recognizing and
promoting excellence in industries and sectors that are shaping the
future of business. Through a peer-to-peer evaluation process by
industry experts, business owners, and professionals, the Globee
Awards honor organizations and individuals who have achieved
remarkable success and demonstrated innovation, making a positive
impact in their respective fields.
Craig Mackereth, Rimini Street’s executive vice president of
global service delivery and recipient of the Gold Globee Award for
Customer Service Executive of the Year, was selected by the award
committee for “increasing client satisfaction ratings and improving
response rates,” and the organization was selected for the Silver
Globee Award for Customer Service Department of the Year for its
“under two-minute response driven by expertise, processes and
proprietary tools.”
“Rimini Street’s patented AI tools and processes help us to
deliver a differentiated quality and level of service to all of our
global clients, matching the case with the most complementary
engineer based on multiple vectors such as language, experience
with similar issues, and time zone. This makes it possible for us
to address and resolve issues 23% faster,” said Mackereth.
“Business uptime and health is critical to our clients’
organization and team, and we take our sub-two-minute response
averages, service speed, scale, and scope very seriously. These
awards serve to further motivate us in our mission to ‘deliver
extraordinary.’”
Winner of Gold Merit Award in the Consulting Category for
Technology
The Merit Awards acknowledge companies that have contributed to
the continued growth of the market, judged by industry executives,
Merit Awards staff, members of the media, and consultants. The
awards aim to highlight the best in current and next-generation
innovations and technologies.
Facing significant challenges stemming from Broadcom’s
acquisition of VMware, many Rimini Street clients requested help
navigating the changes, including the threat of losing perpetual
licenses and steep price hikes. With the strong demand for
services, Rimini Street launched support, consulting, and security
services for VMware in May of 2024, gaining strong momentum in the
market and providing peace of mind to many affected organizations
across the globe.
“We are impressed with both the quality of the support and the
depth of services we receive from Rimini Street. We highly
recommend business leaders seek them out for their VMware needs,”
remarked Jean-Pierre Roullin, head of EMEA technology,
Alcatel-Lucent Enterprise.
“Rimini Street has not only showcased exceptional skill in
leveraging technology but also set new standards of excellence,”
said Marie Zander, executive director of Merit Awards. “The
remarkable achievements of each winner underscore the
transformative potential of technology, and we extend our heartfelt
congratulations to this year's recipients.”
Explore the full Rimini Street portfolio of ultra-responsive,
trusted, and proven support, managed services, security,
integration, observability, professional services, and Rimini ONE™
end-to-end outsourcing solutions for SAP, Oracle, VMware, and other
applications to support competitive advantage, profitability, and
growth.
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is
a global provider of end-to-end enterprise software support and
innovation solutions and the leading third-party support provider
for Oracle, SAP, and VMware software. The Company offers a
comprehensive portfolio of unified solutions to run, manage,
support, customize, configure, connect, protect, monitor, and
optimize enterprise application, database, and technology software.
The Company has signed thousands of contracts with Fortune Global
100, Fortune 500, midmarket, public sector, and government
organizations who selected Rimini Street as their trusted, proven
mission-critical enterprise software solutions provider and
achieved better operational outcomes, realized billions of US
dollars in savings, and funded AI and other innovation
investments.
To learn more, please visit www.riministreet.com, and connect
with Rimini Street on X, Facebook, Instagram, and LinkedIn.
Forward-Looking Statements
Certain statements included in this communication are not
historical facts but are forward-looking statements for purposes of
the safe harbor provisions under The Private Securities Litigation
Reform Act of 1995. Forward-looking statements generally are
accompanied by words such as “anticipate,” “believe,” “continue,”
“could,” “currently,” “estimate,” “expect,” “future,” “intend,”
“may,” “might,” “outlook,” “plan,” “possible,” “potential,”
“predict,” “project,” “seem,” “seek,” “should,” “will,” “would” or
other similar words, phrases or expressions. These forward-looking
statements include, but are not limited to, statements regarding
our expectations of future events, future opportunities, global
expansion and other growth initiatives and our investments in such
initiatives. These statements are based on various assumptions and
on the current expectations of management and are not predictions
of actual performance, nor are these statements of historical
facts. These statements are subject to a number of risks and
uncertainties regarding Rimini Street’s business, and actual
results may differ materially. These risks and uncertainties
include, but are not limited to, adverse developments in and costs
associated with defending pending litigation or any new litigation,
including the disposition of pending motions to appeal and any new
claims; additional expenses to be incurred in order to comply with
injunctions against certain of our business practices and the
impact on future period revenue and costs; changes in the business
environment in which Rimini Street operates, including the impact
of any macro-economic trends and changes in foreign exchange rates,
as well as general financial, economic, regulatory and political
conditions affecting the industry in which we operate and the
industries in which our clients operate; the evolution of the
enterprise software management and support landscape and our
ability to attract and retain clients and further penetrate our
client base; significant competition in the software support
services industry; customer adoption of our expanded portfolio of
products and services and products and services we expect to
introduce; our ability to grow our revenue, manage our cost of
revenue and accurately forecast revenue; the expected impact of
recent and anticipated future reductions in our workforce and
associated reorganization costs; estimates of our total addressable
market and expectations of client savings relative to use of other
providers; variability of timing in our sales cycle; risks relating
to retention rates, including our ability to accurately predict
retention rates; the loss of one or more members of our management
team; our ability to attract and retain additional qualified
personnel, including sales personnel, and retain key personnel; our
business plan, our ability to grow in the future and our ability to
achieve and maintain profitability; our plans to wind down the
offering of services for Oracle PeopleSoft products; the volatility
of our stock price and related compliance with stock exchange
requirements; our need and ability to raise equity or debt
financing on favorable terms and our ability to generate cash flows
from operations to help fund increased investment in our growth
initiatives; risks associated with global operations; our ability
to prevent unauthorized access to our information technology
systems and other cybersecurity threats, protect the confidential
information of our employees and clients and comply with privacy
regulations; our ability to maintain an effective system of
internal control over financial reporting; our ability to maintain,
protect and enhance our brand and intellectual property; changes in
laws and regulations, including changes in tax laws or unfavorable
outcomes of tax positions we take, a failure by us to establish
adequate tax reserves, or our ability to realize benefits from our
net operating losses; the impact of environmental, social and
governance (ESG) matters; our credit facility’s ongoing debt
service obligations and financial and operational covenants on our
business and related interest rate risk, including uncertainty from
the transition to SOFR or other interest rate benchmarks; the
sufficiency of our cash and cash equivalents to meet our liquidity
requirements; the amount and timing of repurchases, if any, under
our stock repurchase program and our ability to enhance stockholder
value through such program; uncertainty as to the long-term value
of Rimini Street’s equity securities; catastrophic events that
disrupt our business or that of our clients; and those discussed
under the heading “Risk Factors” in Rimini Street’s Quarterly
Report on Form 10-Q filed on October 30, 2024, and as updated from
time to time by Rimini Street’s future Annual Reports on Form 10-K,
Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and
other filings by Rimini Street with the Securities and Exchange
Commission. In addition, forward-looking statements provide Rimini
Street’s expectations, plans or forecasts of future events and
views as of the date of this communication. Rimini Street
anticipates that subsequent events and developments will cause
Rimini Street’s assessments to change. However, while Rimini Street
may elect to update these forward-looking statements at some point
in the future, Rimini Street specifically disclaims any obligation
to do so, except as required by law. These forward-looking
statements should not be relied upon as representing Rimini
Street’s assessments as of any date subsequent to the date of this
communication.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20250116827712/en/
Janet Ravin VP, Global Communications Rimini Street, Inc. +1 702
285-3532 pr@riministreet.com
Rimini Street (NASDAQ:RMNI)
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