Cal Water Enters Groundbreaking Partnership With State of California to Help Low-Income Customers Pay Water Bills
14 Setembro 2023 - 5:15PM
NYSE: CWT—As part of its ongoing effort to support its low-income
customers, California Water Service (Cal Water) has entered a
first-of-its-kind agreement with the California Department of
Community Services & Development (CSD) to make it easier for
customers to access funds through the Low Income Household Water
Assistance Program (LIHWAP).
LIHWAP, a federally funded program that offers a one-time
benefit of up to $15,000 per household for past-due or current
water or wastewater bills, is designed to assist low-income
residents who need help paying their bills. To make the application
process easier and faster for income-eligible customers, Cal Water
and CSD will jointly identify customers who previously received
support through the State’s Low Income Household Energy Assistance
Program (LIHEAP); these customers will automatically be enrolled to
receive LIHWAP assistance, unless they opt out upon
notification.
“We are not only focused on providing a reliable supply of safe,
clean water to our customers, but also on the affordability of that
water,” said Martin A. Kropelnicki, Cal Water Chairman and CEO.
“Together, we can accomplish more, and this partnership with the
Department of Community Services & Development is a
groundbreaking effort for us to help our customers who are most in
need.”
Eligible customers who have not participated in LIHEAP may still
submit applications through their local community-based
organizations, which can be found at www.calwater.com/lihwap. Since
LIHWAP began, Cal Water customers have received more than $1.6
million to pay down their water bills.
For more information on LIHWAP, visit www.calwater.com/lihwap.
For information on Cal Water's other customer assistance programs,
visit www.calwater.com/assistance. LIHWAP also helps pay down
wastewater bills; customers should inquire with their wastewater
provider to see if it participates in the program.
About California Water Service
California Water Service provides high-quality, reliable water
utility services to about 2 million people statewide through
496,400 service connections. What sets Cal Water apart is its
commitment to enhancing the quality of life for its customers and
communities. Guided daily by their promise to provide quality,
service, and value, the utility’s employees lead the way in working
to protect the planet, care for people, and operate with the utmost
integrity. Integral to Cal Water’s strategy is investing
responsibly in infrastructure, sustainability initiatives, and
community well-being. The utility has also been named one of
“America’s Most Responsible Companies” and the “World’s Most
Trustworthy Companies” by Newsweek and a Great Place to Work®, and
is No. 1 in Customer Satisfaction Among Large Water Utilities in
the West Region* by J.D. Power. More information is available
at www.calwater.com.
*California Water Service received the highest score in the West
Large segment of the J.D. Power 2023 U.S. Water Utility Residential
Customer Satisfaction Study of customers’ satisfaction nationally
among water customers in the US. Visit jdpower.com/awards for more
details.
Contact: Yvonne Kingman, 310-257-1434
California Water Service (NYSE:CWT)
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