TeleVox Explores How Digital Transformation and Conversational AI Are Changing Patient Engagement at CHIME23 Fall Forum
08 Novembro 2023 - 11:00AM
TeleVox, the industry-leading provider of omnichannel patient
relationship management platforms, will be hosting two sessions on
the digital transformation in healthcare at the CHIME23 Fall Forum,
November 9-12 at the JW Marriott Desert Ridge Resort & Spa in
Phoenix.
The event seeks to convene digital health leaders to
“brainstorm, problem-solve, and develop initiatives to advance
healthcare using the latest tools and resources.” TeleVox’s
sessions will provide real-life examples and spirited discussion on
the adaptation and potential of conversational AI to enhance
patient engagement.
“Artificial intelligence, if used properly, has the potential to
revolutionize the healthcare industry,” said Anurag Bolneni, Sr.
Product Manager at TeleVox. “At CHIME23 Fall Forum, we will discuss
the implementation, measurement, security, and many other features
of generative AI for patient engagement.”
Anurag Bolneni and Donna Robinson, Senior VP, Chief Commercial
Officer, will be hosting a focus group titled, “Transforming
Patient Engagement with Conversational AI in Contact Centers” on
Saturday, November 11 at 3:45 PM. The topics include:
- Implementing chatbots and virtual
assistants to streamline patient interactions.
- Efficacy of omni-channel and two-way
interactivity in improving outcomes.
- Increased personalization and
patient-centric approaches in AI-powered conversations.
- Measuring the impact of
Conversational AI on contact center efficiency and patient
satisfaction.
- Addressing security and compliance
concerns in AI-driven healthcare communications.
- Future trends and advancements in
Conversational AI for healthcare contact centers.
That focus group follows shortly after a fireside chat at 11:15
AM titled, “The Power of Patient Engagement: Leveraging Technology
to Improve Outcomes.” In this chat, Robert Schad, VP of Product
Development at TeleVox, and Ganesh Persad, Director of Information
Technology Application at Memorial Health System in Ft. Lauderdale,
will be discussing Persad’s implementation of AI-driven patient
engagement systems and how they facilitate seamless and
personalized interactions. Attendees of this session will learn
practical strategies that can be applied to establish impactful
patient engagement programs using AI and best practices for
measuring effectiveness.
About TeleVoxTeleVox is a leading provider of
omnichannel digital patient engagement technology. Our solutions
are used by more than 10,000 healthcare organizations—from
hospitals and health systems to community health centers—to engage,
educate, and empower patients throughout their care journey. Our
patient engagement platform integrates with the electronic health
record (EHR) to support automated, personalized, two-way
interactions with patients. And our pharmaceutical team partners
with life science companies to develop strategic disease state
awareness, education, and vaccination reminders by reaching more
patients through customized communication. All of these exchanges
are possible via text, virtual assistant, interactive voice
response (IVR), email, and postcards. For 30 years, TeleVox has
helped preserve care continuity, reduce the operational burden on
staff, and drive revenue while making the healthcare communication
process easier for everyone. TeleVox is part of West Technology
Group, LLC controlled by affiliates of certain funds managed by
Apollo Global Management, Inc. (NYSE: APO).
Learn more at www.televox.com.
ContactDonald ThompsonHead of
MarketingDonald.thompson@televox.com (315) 720-3304
Apollo Global Management (NYSE:APO)
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