Bringing order to kitchen chaos with seamless
precision; driving peak restaurant performance under
pressure
MONTREAL, Nov. 18,
2024 /CNW/ - In the heat of the kitchen,
communication is everything. Lightspeed Commerce Inc. (NYSE:
LSPD) (TSX: LSPD) ("Lightspeed"), the one-stop commerce
platform empowering merchants to provide the best omnichannel
experiences, introduces its next-generation Kitchen Display System
(KDS). This solution was forged on premise in the fast-paced
reality of high-volume kitchens, designed to restore order,
efficiency, and keep restaurant staff happy.
With 81% of Americans dining out at least once a month and the
foodservice industry contributing to 51% of food waste in the US,
restaurants are increasingly turning to technology for solutions to
cut costs, improve accuracy, and enhance customer satisfaction.
Lightspeed KDS combines the best of human-driven service and
automation, enabling restaurants to stay on top of orders, optimize
workflows, and reduce both paper and food waste.
"Kitchens can be chaotic, but with the right tools, they don't
have to be. Lightspeed KDS helps teams thrive, even under
pressure," said Adoniram Sides, SVP
of Hospitality at Lightspeed. "With instant updates communication
between front-of-house and back-of-house significantly improves,
restaurants reduce waste, and diners get even better service.
Whether managing online orders, pickup, or dine-in, KDS ensures all
orders are seamlessly communicated to the kitchen. Paired with
Tableside, front-of-house staff can update kitchen operations from
anywhere, keeping everything on track during the busiest
shifts."
How Lightspeed's KDS Solves Critical Kitchen
Challenges
Based on a recent survey conducted by Lightspeed of 400
restaurant workers (aged 16+) across the US and Canada, Lightspeed identified major
operational challenges that many restaurants face. Here's how
Lightspeed's flexible KDS addresses these issues:
- Miscommunication: 62% of restaurant staff reported
frequent miscommunication between front-of-house and back-of-house
teams, resulting in delays and increased stress. Lightspeed KDS
provides real-time updates on any device, including displaying
diner names for personalized service, ensuring teams stay in sync,
minimizing mistakes, and boosting efficiency.
- Last-minute order changes: 56% said last-minute
modifications are the primary challenge during service that disrupt
their workflow followed closely by misunderstood orders (43%),
competing priorities with the kitchen (41%) and front-of-house
staff (41%). KDS instantly reflects these changes, allowing
kitchens to adjust on the fly and maintain accuracy.
- Competing priorities: Almost a quarter of restaurant
teams (23%) struggle to balance dine-in and delivery orders,
creating bottlenecks in the kitchen with 1 in 5 (19%) stating the
current technology makes it difficult for them to perform their
jobs effectively. Customizable workflows in KDS help prioritize
orders, streamline the process and keep things running smoothly
during peak times.
- Reducing waste: By going paperless and automating order
accuracy, Lightspeed KDS helps minimize paper waste and reduces
food waste, helping restaurants operate more sustainably. Paper
receipts alone account for an estimated 1.5 billion pounds of waste
in the US.
"The greatest value of KDS is how it eliminates distractions,
allowing chefs to focus on cooking, staff to focus on service, and
the kitchen to run smoothly," said Juan Pablo Mendez, Owner of
Mimi's Restaurant, a Lightspeed customer utilizing KDS. "After a
brief transition, my team was asking for more stations, and now
even the waiters want one to track orders and timing. KDS provides
clear, real-time instructions—it's been a game-changer."
Lightspeed KDS isn't just a display; it bridges front-of-house
and back-of-house seamlessly. Orders from Tableside, powered
by Tap to Pay, or the unified POS flow directly into the kitchen
for smooth execution. The system is compatible with a wide variety
of hardware, allowing flexibility for restaurants. With advanced
coursing functionality, KDS helps kitchens prioritize and
efficiently manage courses, ensuring orders are completed on time,
even during peak hours.
Now available to all Lightspeed Restaurant merchants across
North America, Europe, and
beyond, the KDS reduces errors, fosters better coordination between
kitchen and service staff, and boosts overall efficiency—delivering
an uninterrupted dining experience from order to delivery.
Lightspeed powers the world's best–restaurants and hospitality
businesses, including: Fairmont Le Manoir
Richelieu (La Malbaie),
Taverne Atlantic (Montréal), Daniel Boulud Group (NYC), Alinea
Group (Chicago), L'Osteria
(Europe). Lightspeed Restaurant is
currently available in Canada,
the United States, the
United Kingdom, France, Belgium, the
Netherlands, Switzerland,
Germany and Australia.
Explore the transformative features of Lightspeed KDS on our
website, or experience its powerful capabilities firsthand at
https://www.lightspeedhq.com/pos/restaurant/kitchen-display-system.
About Lightspeed
Powering the businesses that are the backbone of the global
economy, Lightspeed's one-stop commerce platform helps merchants
innovate to simplify, scale, and provide exceptional omnichannel
customer experiences. Our cloud commerce solution transforms and
unifies online and physical operations, multichannel sales,
expansion to new locations, global payments, financial solutions,
and connection to supplier networks.
Founded in Montréal, Canada in
2005, Lightspeed is dual-listed on the New York Stock Exchange and
Toronto Stock Exchange (NYSE: LSPD) (TSX: LSPD). With teams across
North America, Europe, and Asia
Pacific, the company serves retail, hospitality, and golf
businesses in over 100 countries.
Follow us on social media: LinkedIn, Facebook, Instagram,
YouTube, and X.
Forward-Looking Statements
This news release may include forward-looking information and
forward-looking statements within the meaning of applicable
securities laws ("forward-looking statements"), including
information regarding Lightspeed's product offerings and planned
product roadmap. Forward-looking statements are statements that are
predictive in nature, depend upon or refer to future events or
conditions and are identified by words such as "will", "expects",
"anticipates", "intends", "plans", "believes", "estimates" or
similar expressions concerning matters that are not historical
facts. Such statements are based on current expectations of
Lightspeed's management and inherently involve numerous risks and
uncertainties, known and unknown, including economic factors. A
number of risks, uncertainties and other factors may cause actual
results to differ materially from the forward-looking statements
contained in this news release, including, among other factors,
those risk factors identified in our most recent Management's
Discussion and Analysis of Financial Condition and Results of
Operations, under "Risk Factors" in our most recent Annual
Information Form, and in our other filings with the Canadian
securities regulatory authorities and the U.S. Securities and
Exchange Commission, all of which are available under our profiles
on SEDAR+ at www.sedarplus.com and on EDGAR at www.sec.gov. Readers
are cautioned to consider these and other factors carefully when
making decisions with respect to Lightspeed's subordinate voting
shares and not to place undue reliance on forward-looking
statements. Forward-looking statements contained in this news
release are not guarantees of future performance and, while
forward-looking statements are based on certain assumptions that
Lightspeed considers reasonable, actual events and results could
differ materially from those expressed or implied by
forward-looking statements made by Lightspeed. Except as may be
expressly required by applicable law, Lightspeed does not undertake
any obligation to update publicly or revise any such
forward-looking statements, whether as a result of new information,
future events or otherwise.
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SOURCE Lightspeed Commerce Inc.