Cal Almaguer Named Sr Vice President, Sales
and Service Strategy and Operations
Carmen Roig Joins Princess as Vice
President of Sales
Two New Executives Strengthens Travel
Agency Sales Efforts and Service Excellence
SANTA
CLARITA, Calif., March 22,
2022 /PRNewswire/ -- Princess Cruises today announced
a significant enhancement to its sales and service operation with
the addition of two seasoned cruise travel trade executives.
Cal Almaguer, a 38-year veteran of
the cruise and travel industry, has joined the world's leading
international cruise line in the new role of senior vice president,
sales and service strategy and operations, along with Carmen Roig who is joining Princess as its new
vice president of sales.
"The addition of two exceptional sales, service and operations
leaders like Cal and Carmen demonstrates our commitment to
providing best-in-class service to the travel trade while
modernizing the Princess omni-channel sales capabilities that will
expose Princess to broader audiences and drive cruise bookings,"
said John Padgett, president of
Princess Cruises. "Under their leadership, Princess will elevate
sales performance through unmatched trade relations and the
deployment of new sales tool innovations in partnership with our
Princess Experience and Innovation development team."
Almaguer brings extensive cruise and travel industry sales
experience as well as contact center expertise following his more
than 20 years with Disney Destinations, and he will oversee all
Princess sales and vacation product distribution channels as well
as the company's contact center operations, reporting directly to
Princess President John Padgett.
Almaguer previously led the domestic sales force supporting
Walt Disney World, Disneyland,
Disney Cruise Line, Adventures by Disney, and Aulani Resort &
Spa in Hawaii, and also ran
operations for Disney's contact centers and travel company
operations. His extensive cruise background also has included sales
roles with Norwegian Cruise Line and Windstar Cruises, prior to
joining Disney Cruise Line as a member of the launch team.
"Cal's impressive career leading critical sales channels for
some of the most dynamic vacation companies in the world is built
on his passion for exceptional guest experience, belief in the
power of the travel agency community and omnichannel consumer
engagement," said Padgett. "His deep understanding of the travel
trade and enduring relationships, coupled with his extensive
contact center experience make him the right strategic leader for
our increasing sales efforts."
"It's an honor to be a part of the Princess brand, which is
clearly at the forefront of guest experience innovation," said
Almaguer. "My focus will be to expand the principals of the
Princess MedallionClass experience grounded in personalized and
hassle-free service to all consumer and travel trade
interactions."
Joining Almaguer will be Roig, a venerable industry sales,
marketing and community leader who now will direct Princess's trade
relationships, lead business development teams, and also serve as
the sales authority across all Princess sales modalities including
web, contact centers and onboard. In addition, Roig will bring new
and innovative products and services to the trade that will enhance
trade earning potential and expand Princess brand consumer demand.
After more than 30 years of marketing, sales, and cruise industry
experience, including the past six heading marketing and sales for
Crystal Cruises, she is returning to the Carnival Corporation
family after beginning her career with Carnival Cruise Line in
1981. Roig also previously held sales roles with Azamara Club
Cruises and Costa Cruises.
"Carmen's proven track record of developing and implementing
fully integrated and multi-dimensional sales and marketing
campaigns with key accounts as well as leading high-performance
teams matches perfectly with our desire to further energize our
trade and overall sales efforts," said Almaguer. "With Carmen at
the helm, Princess is strongly positioned to elevate sales
strategies, intensify channel engagement and maximize revenue
productivity."
After 29 years with Princess, seven of those overseeing travel
agency sales, John Chernesky will
become a Princess brand champion, a role that blends his
considerable experience, industry relationships and media influence
with his passion for social media and promotion. An early adopter
and leader in the application of social media tools to maintain
channel relationships, Chernesky will now be fully focused on
heralding the Princess brand to consumers and trade with continuous
social media engagement and activation at special events and new
product launches.
"John's unique ability to engage, inform and entertain both
guests and travel industry partners alike, developed through many
years sailing on Princess ships and managing travel agency sales
makes him the perfect choice for a brand champion with a voice
naturally infused with credibility and authenticity," Padgett
said.
About Princess Cruises:
One of the best-known names in cruising, Princess Cruises is the
world's leading international premium cruise line and tour company
operating a fleet of 15 modern cruise ships, carrying millions of
guests each year to 380 destinations around the globe, including
the Caribbean, Alaska, Panama Canal, Mexican Riviera,
Europe, South America, Australia/New
Zealand, the South Pacific, Hawaii, Asia,
Canada/New
England, Antarctica, and World Cruises. A team of professional
destination experts have curated 170 itineraries, ranging in length
from three to 111 days and Princess Cruises is continuously
recognized as "Best Cruise Line for Itineraries." In 2017 Princess
Cruises, with parent company Carnival Corporation,
introduced MedallionClass Vacations enabled by
the Medallion device, the vacation industry's most
advanced wearable, provided free to each guest sailing on
a MedallionClass ship. The award-winning innovation offers the
fastest way to an effortless, personalized vacation giving guests
more time to do the things they love most. The company is part of
Carnival Corporation & plc (NYSE/LSE:
CCL; NYSE:CUK).
In line with the latest advice from health officials about
COVID-19, Princess Cruises is currently enhancing health and safety
protocols with input from medical experts and government bodies and
assessing how they may impact future itineraries. Actual offerings
may vary from what is displayed in marketing materials. Click on
the following links to stay updated on current Cruise
Updates and Health & Safety protocols.
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SOURCE Princess Cruises