CLEVELAND, June 13,
2023 /PRNewswire/ -- Today, KeyBank (NYSE:KEY)
announced its recognition as #1 in Customer Satisfaction for
Regional Bank Online Experiences in the J.D. Power 2023 U.S. Online
Banking Satisfaction Study*.
Within the 2023 U.S. Online Banking Satisfaction Study, KeyBank
ranks #1 among regional banks in three of the four performance
factors: Navigation, Speed, and Visual Appeal. KeyBank also ranks
third among regional banks in the J.D. Power 2023 U.S. Banking
Mobile App Satisfaction study.
"How clients interact with banks continues to change at a rapid
pace and we have seen a steady increase in client preference for
digital banking with respect to their daily needs," said
Victor Alexander, Head of Key's
Consumer Bank. "While we recognize that our branches are and will
always be an important option for our clients when they need advice
on complex financial choices, we have worked to strengthen our
digital capabilities with an increased focus on offering more
convenience to our clients and providing them with exceptional
service."
Over the last year, Key has revamped its online banking
experience based on client feedback to redesign visuals and
navigation, enhance content and information availability and focus
on behind-the-scenes core improvements to increase speed, all with
an increased focus on enhanced safety and security for our
clients.
"We are excited that our clients are recognizing this effort --
we keep them at the center of all we do and work hard to exceed
their expectations. We look forward to continuing to deliver
enhanced benefits and services so that we continue to earn their
trust in us," said Alexander.
*KeyBank received the highest score among regional banks
($70B to $200B in deposits) in the J.D. Power 2023 U.S.
Banking Online Satisfaction Study which measures customer
satisfaction with financial institutions' website experience for
banking account management. Visit jdpower.com/awards for more
details.
The U.S. Banking Mobile App Satisfaction, U.S. Online Banking
Satisfaction, U.S. Credit Card Mobile App Satisfaction and U.S.
Online Credit Card Satisfaction studies were redesigned for 2023.
The studies measure overall satisfaction with banking and credit
card digital channels based on four factors: navigation; speed;
visual appeal; and information/content. The studies are based on
responses from 16,745 retail bank and credit card customers
nationwide and were fielded in February-March 2023.
About KeyCorp
KeyCorp's roots trace back nearly 200
years to Albany, New York.
Headquartered in Cleveland, Ohio,
Key is one of the nation's largest bank-based financial services
companies, with assets of approximately $198
billion at March 31, 2023. Key provides deposit,
lending, cash management, and investment services to individuals
and businesses in 15 states under the name KeyBank National
Association through a network of approximately 1,000 branches and
approximately 1,300 ATMs. Key also provides a broad range of
sophisticated corporate and investment banking products, such as
merger and acquisition advice, public and private debt and equity,
syndications and derivatives to middle market companies in selected
industries throughout the United
States under the KeyBanc Capital Markets trade name. For
more information, visit https://www.key.com/. KeyBank Member FDIC.
© 2023 KeyCorp.
About J.D. Power
J.D. Power is a global leader in consumer insights,
advisory services and data and analytics. A pioneer in the use of
big data, artificial intelligence (AI) and algorithmic modeling
capabilities to understand consumer behavior, J.D. Power has been
delivering incisive industry intelligence on customer interactions
with brands and products for more than 50 years. The world's
leading businesses across major industries rely on J.D. Power to
guide their customer-facing strategies.
J.D. Power has offices in North
America, Europe and
Asia Pacific. To learn more about
the company's business offerings, visit JDPower.com/business.
The J.D. Power auto shopping tool can be found
at JDPower.com.
CFMA #230609-2120278
View original content to download
multimedia:https://www.prnewswire.com/news-releases/keybanks-continued-investment-in-online-banking-experience-wins-with-clients-301848739.html
SOURCE KeyCorp
