Based on software buyer reviews, LivePerson
earned top spot in IVA marketplace index and was named a
Leader in conversational marketing and bot platform
reports
NEW
YORK, June 15, 2023 /PRNewswire/
-- LivePerson (Nasdaq: LPSN), a global leader in
Conversational AI, today announced that its Conversational
Cloud platform has been ranked first in the G2 Enterprise
Implementation Index for Intelligent Virtual Assistants.
This recognition is based on real user responses to reviews and
questions on G2, the world's largest and most trusted software
marketplace. Within the Intelligent Virtual Assistants index,
LivePerson's platform also earned the top ranking in specific
categories: Most Implementable, Easiest Setup, and Fastest
Implementation.
On top of its best-in-class ranking for Intelligent Virtual
Assistants, LivePerson was named a Leader in two additional G2
reports released today — the Grid® Report for Conversational
Marketing and the Grid® Report for Bot Platforms — and was
recognized as leading the Easiest Setup and Easiest Admin
categories for Bot Platforms.
"We're proud to have earned this validation of our technology
and vision directly from the people who buy and use our AI
solutions," said Rob LoCascio,
founder and CEO of LivePerson. "Being recognized across multiple G2
indices and reports is a testament to our consistent record
delivering better business outcomes through trustworthy AI."
G2 defines intelligent virtual assistants (IVAs), also known as
virtual agents and digital employees, as experiences that allow
businesses' customers to engage with them conversationally. As
opposed to chatbots, IVAs "understand a range of different intents
from a singular utterance and can even understand responses they
are not explicitly programmed to using natural language
processing."
"Rankings on G2 reports are based on data provided to us by real
software buyers," said Sara Rossio,
Chief Product Officer at G2. "Potential buyers know they can trust
these insights when researching and selecting software because
they're rooted in vetted, verified, and authentic reviews."
Each product in G2 rankings must receive ten or more reviews, as
well as five responses for each of the related questions, to
qualify for inclusion. In G2 reports, conversational marketing
software is defined as engaging potential customers with
personalized, one-on-one conversations en route to specific product
recommendations or offers, and bot platforms are defined as tools
used to build and deploy interactive chatbots.
To learn more about LivePerson's trustworthy AI solutions, visit
www.liveperson.com.
About LivePerson
LivePerson (NASDAQ: LPSN) is a
global leader in trustworthy and equal AI for business. Hundreds of
the world's leading brands — including HSBC, Chipotle, and Virgin
Media — use our Conversational Cloud platform to engage with
millions of consumers safely and responsibly. We power nearly a
billion conversational interactions every month, providing a
uniquely rich data set and safety tools to unlock the power of
Generative AI and Large Language Models for better business
outcomes. Fast Company named us the #1 Most Innovative AI
Company in the world. To talk with us or our AI, please visit
liveperson.com.
About G2
G2 is the world's largest and most trusted
software marketplace. More than 80 million people annually —
including employees at all of the Fortune 500 — use G2 to make
smarter software decisions based on authentic peer reviews.
Thousands of software and services companies of all sizes partner
with G2 to build their reputation, manage their software spend, and
grow their business – including Salesforce, HubSpot, Zoom, and
Adobe. To learn more about where you go for software, visit
www.g2.com and follow us on Twitter and LinkedIn.
Media Contact:
Mike Tague
mtague@liveperson.com
View original content to download
multimedia:https://www.prnewswire.com/news-releases/liveperson-ranked-best-in-class-in-g2s-enterprise-implementation-index-for-intelligent-virtual-assistants-301851638.html
SOURCE LivePerson, Inc.