Leading Conversational AI company earns Best
AI-Enabled Content Solution
and Best Customer Service Solution awards from the principal trade
association for software
NEW
YORK, June 26, 2023 /PRNewswire/
-- LivePerson (Nasdaq: LPSN), a global leader in
Conversational AI, won Best AI-Enabled Content Solution and
Best Customer Service Solution at the 2023 SIIA CODiE Awards. The
prestigious annual CODiE Awards recognize companies producing the
most innovative business technology products across the world.
The Software & Information Industry Association (SIIA), the
principal trade association for the software and digital content
industries, announced the CODiE winners in a virtual winner
ceremony. A SIIA CODiE Award win follows rigorous reviews by expert
judges whose evaluations determine the slate of finalists. SIIA
members then vote on the finalist products, and the scores from
both rounds are tabulated to select winners.
LivePerson's wins highlighted its leadership in both artificial
intelligence and customer engagement solutions:
- Best AI-Enabled Content Solution: LivePerson's AI Search
capability won this category for using AI to provide the most
relevant answers to customer questions and queries. As an integral
part of LivePerson's ability to enrich answers via large language
models (LLMs), this award validates the company's approach to using
cutting-edge AI to resolve intents.
- Best Customer Service Solution: LivePerson's
Conversational Cloud platform, trusted by thousands of the world's
top brands for customer engagement, took home this award for
helping businesses deliver safer, more secure AI-powered
experiences.
Since its inception inventing webchat for brands, LivePerson has
continually delivered award-winning, enterprise-grade solutions for
trustworthy digital engagement. The company focused on leveraging
LLMs early and is now uniquely positioned to help enterprises
leverage generative AI and LLMs for better business outcomes.
"The truth is, not all AI is created equal. LivePerson's
EAI approach, which makes the power of generative AI and LLMs
accessible to everyone in ways that restore a sense of control and
safety, truly raises the bar for AI-powered engagement," said
Rob LoCascio, founder and CEO of
LivePerson. "We're proud to have earned this recognition of our
vision and technology from our peers in the AI and customer service
industries."
"The 2023 Business Technology CODiE Award Winners maintain the
vital legacy of the CODiEs in spotlighting the best and most
impactful apps, services, and products serving the business tech
market", said SIIA President Chris
Mohr. "We are so proud to recognize this year's honorees –
the best of the best! Congratulations to all of this year's CODiE
Award winners."
To learn more about LivePerson's industry-leading AI and
customer engagement solutions, visit www.liveperson.com.
About LivePerson
LivePerson (NASDAQ: LPSN) is a
global leader in trustworthy and equal AI for business. Hundreds of
the world's leading brands — including HSBC, Chipotle, and Virgin
Media — use our Conversational Cloud platform to engage with
millions of consumers safely and responsibly. We power nearly a
billion conversational interactions every month, providing a
uniquely rich data set and safety tools to unlock the power of
Generative AI and Large Language Models for better business
outcomes. Fast Company named us the #1 Most Innovative AI
Company in the world. To talk with us or our AI, please visit
liveperson.com.
About the CODiE Awards
The SIIA CODiE Awards is the
only peer-reviewed program to showcase business and education
technology's finest products and services. Since 1986, thousands of
products, services and solutions have been recognized for achieving
excellence. For more information, visit siia.net/CODiE.
Media Contact:
Mike Tague
mtague@liveperson.com
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SOURCE LivePerson, Inc.