This back-to-school season, learning goes
beyond the classroom.
Amy Regan Morehouse, Senior
Vice President of Global Education at ServiceNow,
reveals the most important skills
to be successful in new career opportunities created by generative
AI.
SANTA
CLARA, Calif., Aug. 22,
2023 /PRNewswire/ --
BACKGROUND:
AI-enabled technologies are creating a
profound shift in the jobs we do and how we do them. In addition,
while most companies understand that digital transformation is key
to navigating today's business environment, workers with the right
technical skills are in short supply—and the situation is only
growing more extreme. Here's the good news: ServiceNow, the leading
digital workflow company, partnered with research firm Pearson on
new findings around the impact of AI and the skills of the future.
The research reveals that U.S. companies will have an
opportunity to retrain 23.5 million people for higher-value work
that is not automatable and some of the most humanlike of
competencies—communication, collaboration, innovation—will be the
most in demand skills for these newly created job opportunities and
can be transferred from positions potentially impacted by AI.
Experience the full interactive Multichannel News Release here:
https://www.multivu.com/players/English/9183351-servicenow-riseup-program/
The platform is currently tackling the changing nature of
skills caused by innovations in AI head on through RiseUp with
ServiceNow, a global talent movement which aims to skill one
million people on the company's platform by the end of 2024. The
program helps people of all backgrounds start and elevate their
technical careers with training, coaching, networking and hands-on
experience. It also expands beyond the capabilities of other
education initiatives by covering holistic skills necessary to
build successful technical careers, such as critical thinking,
interpersonal communication, and creativity. Since its launch
last year, this education initiative has already reached more than
400,000 individuals with 380,000 completed courses.
In this interview, Amy Regan Morehouse shares insights on the
benefits of skilling programs, recent research regarding the impact
of AI on the tech industry, and how anyone can get a job in tech or
level-up their careers to take on new jobs created involving
AI.
DID YOU KNOW?
- Ninety percent of organizations will experience a digital
transformation-related IT skills shortage by 2025, costing over
$6.5 trillion globally due to delayed
product releases, reduced customer satisfaction, and loss of
business. (Source: IDC).
- ServiceNow's new research in collaboration with Pearson
revealed that the more AI does the work of machines, the less
humans need to work like machines. Holistic skills—such as
analytical thinking, or collaboration needed to understand an issue
or lead a team, will be the most desired and transferable traits
for emerging tech roles in the next few years.
- These "transferable skills" can move from the positions most
likely to be affected by AI to the tech roles of the future. For
instance, the research found that 1 million additional full-time
tech jobs will be created to support the implementation of emerging
technologies in the U.S. retail industry — that's an amazing
opportunity for cashiers or sales floor associates to be re-skilled
in tech.
For more information, please
visit: servicenow.com/riseup
MORE ABOUT AMY REGAN MOREHOUSE:
Amy is a
strategic enablement executive and education advocate.
Passionate about driving company growth through learning, Amy
creates transformational products, programs, and experiences for
customers, partners, employees, and individuals to help them reach
their goals. She joined ServiceNow in 2023 to lead the Training,
Alliance Enablement, and Certification Organization (TACO), which
drives the company's global education efforts, including RiseUp
with ServiceNow, a talent movement that empowers people to build
meaningful careers on the ServiceNow platform through training,
coaching, networking, and hands-on experience. Amy is a frequent
speaker at company and industry events. She enjoys coaching and
mentoring rising talent, especially women and people from typically
underrepresented groups in tech. She is an active volunteer in
schools and non-profit organizations in her local community as well
as a member of the World Economic Forum Chief Learning Officers
Community.
Produced for: ServiceNow
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SOURCE ServiceNow