Gartner Has Recognized LivePerson in Multiple Reports
NEW
YORK, Aug. 28, 2023 /PRNewswire/ -- LivePerson
(Nasdaq: LPSN), a global leader in Conversational AI, today
announced it has been named a Sample Vendor in the Gartner Hype
Cycle for Customer Service and Support Technologies, July 2023. This marks the third consecutive year
that LivePerson has been included as a Sample Vendor in this
report. The company's Hype Cycle reports share information about
the promise of emerging technologies. A sample vendor is a company
that provides a specific product or service that is relevant to a
technology or innovation in the Gartner Hype Cycle.
In addition to being named a Sample Vendor in the Hype Cycle for
Customer Service and Support Technologies for three consecutive
years, Gartner also recognized LivePerson as a Representative
Vendor in the "Market Guide for Speech Analytics Platforms"
(March 2023). This report provides
insights for customer service and support leaders on implementing
speech analytics technology to enhance customer experiences.
In 2022, Gartner mentioned LivePerson as a Software-as-a-Service
(SaaS) provider in the report "How Should My Organization Leverage
WhatsApp Business API for Rich Conversations?" (March 2022). This report advises software
engineering leaders on the issues, trends and concerns when making
decisions on WhatsApp support.
"Conversations are at the heart of doing business. With AI and
automation helping to bring better conversations to life on a
massive scale, the ability to deliver and continually improve
conversational experiences is more important than ever," said
Alex Kroman, Executive Vice
President, Product and Technology at LivePerson. "We're delighted
to be recognized in multiple Gartner reports, including this third
consecutive year in the Gartner Hype Cycle for Customer Service and
Support."
To learn more about LivePerson's solutions for enterprise
conversations, visit liveperson.com, and download the Gartner Hype
Cycle for Customer Service and Support Technologies, 2023 using
your Gartner.com login.
Disclaimer: GARTNER and HYPE CYCLE are registered trademarks of
Gartner, Inc. and/or its affiliates in the U.S. and internationally
and are used herein with permission. All rights reserved. Gartner
does not endorse any vendor, product or service depicted in its
research publications and does not advise technology users to
select only those vendors with the highest ratings or other
designation. Gartner research publications consist of the opinions
of the Gartner Research & Advisory organization and should not
be construed as statements of fact. Gartner disclaims all
warranties, expressed or implied, with respect to this research,
including any warranties of merchantability or fitness for a
particular purpose.
About LivePerson, Inc.
LivePerson (NASDAQ: LPSN)
is the global leader in enterprise conversations. Hundreds of the
world's leading brands — including HSBC, Chipotle, and Virgin Media
— use our award-winning Conversational Cloud platform to connect
with millions of consumers. We power nearly a billion
conversational interactions every month, providing a uniquely rich
data set and safety tools to unlock the power of Conversational AI
for better business outcomes. Fast Company named us the #1 Most
Innovative AI Company in the world. To talk with us or our AI,
please visit liveperson.com.
CONTACT: Mike Tague,
mtague@liveperson.com;
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SOURCE LivePerson, Inc.