Leading conversational AI company earns
recognition for helping brands leverage AI and automation for
better digital experiences
NEW
YORK, Sept. 13, 2023 /PRNewswire/ --
LivePerson (Nasdaq: LPSN), a global leader in Conversational
AI, won Best E-Commerce Technology at the 2023 Digiday
Technology Awards. Organized by leading technology publication
Digiday, this awards program recognizes the platforms and
innovations that are modernizing media and marketing.
Digiday recognized LivePerson with the "Best E-Commerce
Technology" award for helping brands leverage AI to engage with
their customers, making it the year's "best technology for
enhancing the online shopping experience."
Digiday noted that LivePerson's long-time partnership with
Virgin Media helped the telco brand meet customers on their
channels of choice with conversations supported by AI and
automation. The awards program highlighted that after implementing
LivePerson's Conversational Cloud powering asynchronous digital
conversations, Virgin Media saw sales increase via this channel by
20% and cost-per-acquisition decrease by 29%, all while maintaining
a high customer satisfaction score of 86%.
"Being named Digiday's Best E-Commerce Technology recognizes our
long-standing commitment to redefine and scale customer engagement
through AI," said John Collins,
Interim CEO of LivePerson. "We're proud to be recognized for
creating better outcomes for both sides of the conversation, and as
always, we're proud to partner with incredible brands like Virgin
Media that bring these experiences to life on our platform."
The Digiday Technology Awards are selected by a panel of judges
who are leaders in technology and media. They recognize companies
or campaigns that can clearly demonstrate success over the past 12
months, and entries are rated on the criteria of Innovation,
Creativity, Consumer Value, and Results.
To learn more about LivePerson's industry-leading conversational
AI solutions, visit www.liveperson.com.
About LivePerson, Inc.
LivePerson (NASDAQ: LPSN)
is the global leader in enterprise conversations. Hundreds of the
world's leading brands — including HSBC, Chipotle, and Virgin Media
— use our award-winning Conversational Cloud platform to connect
with millions of consumers. We power nearly a billion
conversational interactions every month, providing a uniquely rich
data set and safety tools to unlock the power of Conversational AI
for better business outcomes. Fast Company named us the #1 Most
Innovative AI Company in the world. To talk with us or our AI,
please visit liveperson.com.
Media contact:
Mike Tague
mtague@liveperson.com
View original content to download
multimedia:https://www.prnewswire.com/news-releases/liveperson-wins-best-e-commerce-technology-at-the-2023-digiday-awards-301925964.html
SOURCE LivePerson, Inc.