Combining the Lumen network with Zoom's
cloud-phone services saves money and boosts reliability
DENVER, Oct. 25, 2023 /PRNewswire/ -- Lumen
Technologies (NYSE: LUMN) today announced it has expanded its
partnership with Zoom (NASDAQ: ZM) to create a simple, secure way
for businesses to collaborate anywhere, anytime. This benefits
businesses of all sizes by combining Lumen's reliable network
infrastructure and phone services with Zoom's feature-rich cloud
phone system.
Our teams came together with a 'better
together' mindset that ultimately enhances value for joint
customers
To see how Lumen and Zoom are better together, visit the
Lumen® Solutions for Zoom webpage.
"This collaboration leans on the key strengths of both
companies, so it represents the best of both worlds," said
Craig Richter, senior director of
UC&C product management for Lumen. "We provide the underlying
infrastructure, connectivity, and service reliability, and Zoom
brings its cloud calling capabilities and the modern Zoom platform
functionality. By staying true to our collaborative roots, our
teams came together with a 'better together' mindset that
ultimately enhances value for joint customers."
Customer benefits
As part of the agreement, Lumen will provide Enhanced Local
Service (ELS), Wholesale Long Distance (LD) and Wholesale Toll Free
(TF) services to Zoom. This will allow Zoom to combine Lumen Public
Switched Telephone Network (PSTN) connectivity with its cloud-based
Zoom Phone offering. Benefits to customers include:
- Reliability – When critical business functions like phone
systems go down, revenue is lost. Lumen's IP backbone and
network architecture provide high availability and low downtime, so
customers can feel confident in the reliability of their Lumen
Solutions for Zoom service.
- Simplified integration – customers can relax knowing everything
has been natively integrated into the Zoom solution in the
cloud.
- Expansive reach – Lumen's vast voice footprint in North America enables businesses to
communicate where they want, whenever it's needed.
- Cost efficiency -- Lumen's fiber network and IP
infrastructure reduces carrier and connectivity costs,
enabling those savings to be passed on in the form of competitively
priced solutions.
- 24/7 support – Lumen support is available all day, every day
for customers who have questions or issues.
"We are excited to build upon the current relationship we have
with Lumen," said Mark Jenkins, head
of strategic alliances at Zoom, "and we look forward to
working together to deliver seamless products to our
customers."
Additional resources:
- Take a deep dive into all the Unified Communication and
Collaboration services Lumen and Zoom provide together.
- Learn all about Lumen® Solutions for Zoom through
our interactive infographic.
About Lumen Technologies
Lumen connects the world. We are igniting growth by connecting
people, data, and applications – quickly, securely, and
effortlessly. Everything we do at Lumen takes advantage of our
network strength. From metro connectivity to long-haul data
transport to our edge cloud, security, and managed service
capabilities, we meet our customers' needs today and as they build
for tomorrow. For news and insights visit news.lumen.com, LinkedIn:
/lumentechnologies, Twitter: @lumentechco, Facebook:
/lumentechnologies, Instagram: @lumentechnologies, and YouTube:
/lumentechnologies.
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SOURCE Lumen Technologies