Case management as a service (CMaaS) offering
redefines government casework
MCLEAN, Va., Oct. 30, 2023
/PRNewswire/ -- Appian (Nasdaq: APPN) announces Appian Case
Management for Public Sector, a case management as a service
(CMaaS) offering to accelerate and simplify government casework.
The solution allows government agencies to rapidly create case
management applications that combine dynamic workflow, artificial
intelligence (AI), robust case reporting, and compliance with
public sector security requirements.
Appian Case Management for Public Sector
helps agencies to modernize operations and deliver better outcomes
to citizens.
Casework is a universal workstyle in government. Each "case"
requires a systematic approach from initiation to resolution. It is
critical that government organizations have solutions that can
easily handle the varying complexities of case management use cases
and their organization's specific needs. Governments require
flexible, modern case management tools to provide excellent citizen
services and to streamline internal processes efficiently.
Gartner® describes case management as a service
"(CMaaS) as an approach to designing and developing cloud-based
case management solutions as a set of horizontal products that are
modular and interoperable." Built on the AI-powered Appian
Platform, Appian Case Management for Public Sector offers a
foundation for creating a consistent, upgradeable, modular
base for any case management application use case or process. Its
composable architecture lets you deliver highly configurable
applications in weeks rather than months to improve the experience
of both citizens and government employees.
"Appian's CMaaS capability enabled Deloitte to rapidly configure
a case management use case specific to our customer's needs. Appian
Case Management for Public Sector marries the full capability of
rapid low-code and industry-leading case management with Deloitte's
government subject matter expertise. We look forward to bringing
this solution to our clients and providing great impact for their
case management needs," said Jake
Edelman, Appian Architect & Practice Lead, Deloitte.
Like all Appian government solutions, this new solution offers
government organizations the simplicity and speed of commercial
off-the-shelf (COTS) products, with the perfect-fit design of a
purpose-built application.
"Appian Case Management for Public Sector allows government
agencies to automate and optimize service delivery while providing
an exceptional citizen experience," said Jason Adolf, Industry Vice President, Public
Sector, Appian. "With CMaaS, we are offering a solution that not
only enhances efficiency but also empowers government agencies to
adapt and thrive in an ever-changing environment. We are proud to
lead the way in redefining how government agencies manage their
casework."
Appian solutions come with secure cloud hosting and platform
updates, eliminating the need for manual security administration.
This solution is available to global government customers and can
be deployed in all of our security enclaves, including: FedRAMP,
StateRAMP, DoD Impact Level 5, Cyber Essentials Plus (UK),
Protected B (Canada), IRAP
Protected (Australia), plus many
more.
To learn more about Appian Case Management for Public Sector and
how it can enable your agency to modernize operations and deliver
better outcomes for citizens, visit https://ap.pn/3SBVyJZ.
About Appian
Appian is a software company that automates business processes.
The Appian AI Process Platform includes everything you need to
design, automate, and optimize even the most complex processes,
from start to finish. The world's most innovative organizations
trust Appian to improve their workflows, unify data, and optimize
operations—resulting in better growth and superior customer
experiences. For more information, visit appian.com. [Nasdaq:
APPN]
Follow Appian: Twitter, LinkedIn.
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SOURCE Appian