New release features Process HQ and generative
AI enhancements for meaningful process improvement and continuous
optimization
MCLEAN, Va., April 22, 2024 /PRNewswire/ -- Appian (Nasdaq:
APPN) today announced the latest version of the Appian
Platform. The new release introduces Process HQ, a combination of
process mining and enterprise AI unified with the Appian data
fabric. Process HQ provides unprecedented visibility into business
operations to enable data-driven decisions and process
improvements. The latest version of Appian also extends the
practical value of generative AI through enhancements to Appian AI
Copilot and the prompt builder AI skill.
"We are excited to see the value Process HQ could bring to
Oscar to automate the data analysis for our service team's daily
improvement processes," said Renee
Hayter-Cotter, Product Manager at Oscar Health. "From
identifying insights into potential problem areas, to conducting
root cause analysis, and tracking the effectiveness of our
countermeasures, we see a lot of opportunities for Process HQ to
drive bottom line improvement."
Process HQ
Business users need greater visibility into
the full breadth of their enterprise data and processes in order to
maximize operational efficiency and strategic decision-making. By
combining the latest technologies in data fabric, process mining,
machine learning, and generative AI, Process HQ helps monitor and
improve every business process built on Appian. Process
HQ makes it easy to reduce costs, risks, and delays, improve
compliance, and drive better business outcomes, without the need
for costly and time-consuming data collection efforts. Process HQ
includes:
- Process insights, which lets business users without a
background in process mining or data science uncover insights and
explore their business processes through an AI-powered analysis of
their workflows. Process insights leverages detailed audit
information of both human and systems activity captured in
Appian's data fabric, providing immediate visibility without a
substantial effort. It uses enterprise AI to identify and quantify
bottlenecks, errors, and delays and provides intelligent
recommendations for process areas with the most improvement
potential. Users follow a guided experience to drill deeper into
the details and can then quickly act on process improvements using
Appian's process automation capabilities, all within a secure,
enterprise-grade platform.
- Data fabric insights, allowing business users to explore
enterprise data and build custom reports and dashboards. When
partnered with Appian AI Copilot, users can gain new insights
even faster. Data fabric insights makes report creation possible
for business users without any Appian development knowledge and
also empowers them to answer common business questions faster,
without needing to rely on a data expert or developer to build a
report. Organizations can save significant time and money with
these capabilities and can be confident that only the right users
can view certain secure data.
Additional generative AI enhancements in Appian's latest release
include:
- Eleven New AI Skills Using Generative AI. Appian
now offers eleven new AI Skills using an embedded Large Language
Model (LLM) in Appian Cloud. These use low-code design to enable
users to leverage an LLM to easily tune AI prompts for specific use
cases, including: document summarization, PII identification,
unstructured document and email extraction, text generation and
more. By presenting a curated list of common use cases, the AI
Skills simplify incorporating generative AI in Appian applications,
enabling users to start from a contextually relevant prompt and
efficiently generate reliable AI responses.
- Appian AI Copilot automates tedious development
tasks by generating sample data and application unit tests. Simply
provide context using natural language and the amount of data, and
let the AI copilot handle the rest, generating data for individual
records and for complex sets of related records. AI generated
sample data is ideal for user acceptance testing and stakeholder
demos, and accelerates the development lifecycle realistic data for
any application. AI Copilot also now uses generative AI to automate
test case generation, addressing one of the most time-consuming
tasks developers face by suggesting test cases aligned with users'
business roles and ensuring comprehensive test coverage of business
logic. As a result, developers can expedite testing activities,
minimize manual effort, and enhance the overall quality and
reliability of their applications.
"Process Mining has been held back by two problems - expensive
and often subjective manual data prep because even 'standard'
systems have been customized, and then limited tools to resolve the
process bottlenecks you uncover," says Michael Beckley, CTO & Founder, Appian.
"Process HQ integrates Appian Data Fabric to reduce manual data
prep and is unified with Appian process automation so getting from
insight to action has never been easier."
Register for the Process HQ webinar to learn more about
Appian's process intelligence capabilities.
About Appian
Appian is a software company that automates business processes.
The Appian AI Process Platform includes everything you need to
design, automate, and optimize even the most complex processes,
from start to finish. The world's most innovative organizations
trust Appian to improve their workflows, unify data, and optimize
operations—resulting in better growth and superior customer
experiences. For more information, visit appian.com. [Nasdaq:
APPN]
Follow Appian: LinkedIn, X (Twitter).
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