Case management as a service (CMaaS) offering redefines
government casework
LONDON, Oct. 30, 2023 /PRNewswire/ -- Appian
(Nasdaq: APPN) announces Appian Case Management for Public Sector,
a case management as a service (CMaaS) offering to accelerate and
simplify government casework. The solution allows government
agencies to rapidly create case management applications that
combine dynamic workflow, artificial intelligence (AI), robust case
reporting, and compliance with public sector security
requirements.
Casework is a universal workstyle in government. Each "case"
requires a systematic approach from initiation to resolution. It is
critical that government organisations have solutions that can
easily handle the varying complexities of case management use cases
and their organisation's specific needs. Governments require
flexible, modern case management tools to provide excellent citizen
services and to streamline internal processes efficiently.
Gartner® describes case management as a service "(CMaaS) as an
approach to designing and developing cloud-based case management
solutions as a set of horizontal products that are modular and
interoperable." Built on the AI-powered Appian Platform, Appian
Case Management for Public Sector offers a foundation for creating
a consistent, upgradeable, modular base for any case management
application use case or process. Its composable architecture lets
you deliver highly configurable applications in weeks rather than
months to improve the experience of both citizens and government
employees.
"Appian's CMaaS capability enabled Deloitte to rapidly configure
a case management use case specific to our customer's needs. Appian
Case Management for Public Sector marries the full capability of
rapid low-code and industry-leading case management with Deloitte's
government subject matter expertise. We look forward to bringing
this solution to our clients and providing great impact for their
case management needs," said Jake
Edelman, Appian Architect & Practise Lead, Deloitte.
Like all Appian government solutions, this new solution offers
government organisations the simplicity and speed of commercial
off-the-shelf (COTS) products, with the perfect-fit design of a
purpose-built application.
"Appian Case Management for Public Sector allows government
agencies to automate and optimise service delivery while providing
an exceptional citizen experience," said Jason Adolf, Industry Vice President, Public
Sector, Appian. "With CMaaS, we are offering a solution that not
only enhances efficiency but also empowers government agencies to
adapt and thrive in an ever-changing environment. We are proud to
lead the way in redefining how government agencies manage their
casework."
Appian solutions come with secure cloud hosting and platform
updates, eliminating the need for manual security administration.
This solution is available to global government customers and can
be deployed in all of our security enclaves, including: FedRAMP,
StateRAMP, DoD Impact Level 5, Cyber Essentials Plus (UK),
Protected B (Canada), IRAP
Protected (Australia), plus many
more.
To learn more about Appian Case Management for Public Sector and
how it can enable your agency to modernise operations and deliver
better outcomes for citizens, visit https://ap.pn/3SBVyJZ.
About Appian
Appian is a software company that automates business processes.
The Appian AI Process Platform includes everything you need to
design, automate, and optimise even the most complex processes,
from start to finish. The world's most innovative organisations
trust Appian to improve their workflows, unify data, and optimise
operations—resulting in better growth and superior customer
experiences. For more information, visit appian.com. [Nasdaq:
APPN]
Follow Appian: Twitter, LinkedIn.
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