Policyholders can report claims anytime at
(800) 503-3724 or via Mercury's automated digital
experience
LOS
ANGELES, Aug. 6, 2024 /PRNewswire/ -- Mercury
Insurance is ready to assist policyholders who have been impacted
by Tropical Storm Debby in Georgia. Customers can report damages and
losses anytime through Mercury's claims hotline at (800) 503-3724
or digitally by
visiting https://www.mercuryinsurance.com/claims/residence-claim.html.
"We recognize that the recovery process after a tropical storm
such as Debby can be a difficult and emotional time. However, the
Mercury claims team is here for our Georgia customers impacted by the severe
weather," says Bonnie Lee, Vice
President, Property Claims at Mercury Insurance.
In the aftermath of the storm, impacted policyholders also have
the option to initiate a claim seamlessly through Mercury's
user-friendly web-based app or via telephone. Those choosing the
digital route will be guided through a straightforward process
using clear prompts. Mercury's dedicated claims adjusters stand
ready to evaluate storm-related damages.
For homeowners seeking further guidance on the claims filing
process, detailed information can be found at the company's online
claims portal. Mercury policyholders should follow these steps to
help expedite the process:
- Contact Mercury immediately to report your loss at 800-503-3724
or digitally by visiting
https://www.mercuryinsurance.com/claims/residence-claim.html
- Take a moment to protect your property from further damage
(i.e., tarps on damaged roofs).
- Be prepared to provide your policy number.
- Provide all of your contact information so your adjuster can
reach you. It's important that you provide all your phone numbers,
even if temporary.
- Take account and be prepared to provide a complete description
of your damage. Have photos of your damage ready to share with your
assigned adjuster.
- If available, have any pre-loss photos/videos of your property
or its contents ready to share with your adjuster. This will assist
your adjuster with the damage evaluation process.
- Do not remove any debris or damaged property that may be
related to your claim. Please note that if it is unsafe to keep any
damaged personal items, take photos of the unsafe items for your
adjuster to review as part of your claims, then properly discard
unsafe items.
- Keep records and receipts for additional living expenses that
were incurred if you were forced to leave your home, and provide
copies to your adjuster.
Mercury also provides advice for Georgians on how to begin
cleaning up after a hurricane at its resource center:
https://www.mercuryinsurance.com/resources/weather/.
Mercury Insurance encourages customers to review their
homeowners and auto insurance policies with their local agents on a
yearly basis to ensure they have the coverage they need.
Headquartered in Los Angeles,
Mercury Insurance provides auto, homeowners and business insurance
through more than 4,700 employees and a network of more than 8,000
independent agents in 11 states.
About Mercury Insurance
Mercury Insurance (NYSE: MCY) is a multiple-line insurance
carrier offering personal auto, homeowners, and renters insurance
directly to consumers and through a network of independent agents
in Arizona, California, Georgia, Illinois, Nevada, New
Jersey, New York,
Oklahoma, Texas and Virginia, as well as auto insurance in
Florida. Mercury also writes
business owners, business auto, landlord, commercial multi-peril
and mechanical protection insurance in various states.
Since 1962, Mercury has provided customers with tremendous value
for their insurance dollar by pairing ultra-competitive rates with
excellent customer service. Mercury has earned "A" ratings from
A.M. Best and Fitch, as well as "Best Auto Insurance Company"
designations from Forbes and Insure.com. For more information visit
www.MercuryInsurance.com or follow the company on Twitter or
Facebook.
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SOURCE Mercury General Corporation