Company prepared to assist policyholders
who have suffered home or auto loss; need living expenses
reimbursement; or to file a claim for covered losses
LOS
ANGELES, Jan. 8, 2025 /PRNewswire/ -- The
recent Santa Ana wind conditions
have sparked wildfires across Southern
California, forcing local authorities to issue mandatory
evacuation orders for tens of thousands of residents across the
region. Mercury Insurance is prepared to assist homeowner, renter
and auto policyholders who have had to evacuate in response to
those orders or whose property has suffered fire damage. Affected
areas include the Palisades Fire - Pacific Palisades; Eaton Fire - Alta
Dena; the Hurst Fire – Sylmar; and the Woodley Fire - Sepulveda Basin (San Fernando
Valley).
"We recognize that the recovery process after a wildfire
can be a difficult and emotional time. However, the Mercury
claims team is here for our California customers who have been impacted,"
says Bonnie Lee, VP, Property Claims
at Mercury Insurance.
Mercury representatives are available to help address covered
claims. Adjusters are also available to arrange temporary
housing and provide assistance with living expenses if
policyholders are forced to leave their homes in response to
mandatory evacuation orders. Residents evacuating their homes
should make sure they have the necessary supplies to keep
themselves and their families safe during the evacuation.
Mercury is also poised to assist any customers who need auto
assistance as well, including rental cars.
"We want to let our auto customers affected by these fires
know that we are here to help," said Kevin Quinn, VP, Auto Claims for Mercury. "Fire
damage is often not limited to homes and rental properties and we
want to make sure everyone who needs assistance receives it."
In the aftermath of these fires, impacted policyholders also
have the option to initiate a claim seamlessly through Mercury's
user-friendly web-based app or via telephone. Those choosing the
digital route will be guided through a straightforward process
using clear prompts. Mercury's dedicated claims adjusters stand
ready to evaluate fire-related damages.
For policyholders seeking further guidance on the claims filing
process, detailed information can be found at the company's online
claims portal. Mercury policyholders should follow these steps to
help expedite the process:
- Contact Mercury immediately to report your loss at 800-503-3724
or digitally by visiting https://mercury.assured.claims/
- Take a moment to protect your property from further damage
(i.e., tarps on damaged roofs or moving your car to a safe
location).
- Be prepared to provide your policy number.
- Provide all of your contact information so your adjuster can
reach you. It's important that you provide all your phone numbers,
even if temporary.
- Take account and be prepared to provide a complete description
of your damage. Have photos of your damage ready to share with your
assigned adjuster.
- If available, have any pre-loss photos/videos of your property
or its contents ready to share with your adjuster. This will assist
your adjuster with the damage evaluation process.
- Do not remove any debris or damaged property that may be
related to your claim. Please note that if it is unsafe to keep any
damaged personal items, take photos of the unsafe items for your
adjuster to review as part of your claims, then properly discard
unsafe items.
- Keep records and receipts for additional living expenses that
were incurred if you were forced to leave your home, and provide
copies to your adjuster.
Follow Mercury Insurance on social media for updates and the
company's response to California
wildfires.
About Mercury Insurance
Headquartered in Los Angeles,
Mercury Insurance (NYSE: MCY) is a multiple-line insurance carrier
offering personal auto, homeowners, and renters insurance directly
to consumers and through a network of independent agents in
Arizona, California, Georgia, Illinois, Nevada, New
Jersey, New York,
Oklahoma, Texas and Virginia, as well as auto insurance in
Florida. Mercury also writes
business owners, business auto, landlord, commercial multi-peril
and mechanical protection insurance in various states.
Since 1962, Mercury has provided customers with tremendous value
for their insurance dollar by pairing ultra-competitive rates with
excellent customer service, through nearly 4,100 employees and a
network of more than 6,500 independent agents in 11 states. Mercury
has earned an "A" rating from A.M. Best, as well as "Best Auto
Insurance Company" designations from Forbes and Insure.com. For
more information visit www.MercuryInsurance.com or follow the
company on Twitter or Facebook.
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SOURCE Mercury Insurance