Redesigned Oracle Retail Xstore Point of
Service empowers associates to be more efficient while delivering
exceptional customer experiences that foster loyalty
Architecture enhancements support innovation
with greater security and performance
NEW
YORK, Jan. 13, 2025 /PRNewswire/ -- National
Retail Federation 2025: Retail's Big Show -- Enabling
retailers to energize their operations and in-store engagement,
Oracle today unveiled the latest version of Xstore Point of
Service. The cloud application has been redesigned on a new
architecture and features an intuitive user interface and workflows
that fuel efficiency and support connected retail journeys for
retailers of all sizes. With it, associates can carry out
day-to-day transactions and activities with ease with new
dashboards that quickly surface customers past purchase history and
worklists to guide next-step actions such as preparing 'Buy Online,
Pick Up In Store' (BOPIS) orders.
Xstore is built on a new, containerized architecture supported
by the best-in-class security and high performance of Oracle Cloud
Infrastructure (OCI) and the data processing power and automation
of Oracle Autonomous Database. These enhancements make it easier
and more cost effective for retailers to deploy, update, and
securely build new capabilities on top of the open, extensible
Xstore platform.
Providing highly flexible choices in deployment models,
including public cloud, multicloud, on-premises, and now OCI Roving
Edge Infrastructure, Xstore can be delivered as a fully mobile
experience on iOS or Android-based tablets or other handheld
options, as well as on a desktop.
"Point of Service systems are at the epicenter of in-store
operations, and Oracle just made Xstore, one of the world's most
used and trusted retail POS platforms, even more functional and
effective from its architecture through to its intuitive
workflows," said Paul Woodward, Vice
President of Retail Products, Oracle. "Now, retailers have the
agility and security to support evolving customer journeys, move
inventory from anywhere, and adhere to regional requirements while
delivering great experiences to both their customers and
staff."
The redesigned Xstore is the latest innovation in the Oracle
Retail Suite. With unified solutions, retailers can connect
journeys from planning through to fulfillment to harmonize
processes across their operations, delivering better insights,
outcomes, and experiences for every user. Request a demo of the new
Xstore at: https://www.oracle.com/retail/omnichannel/.
Connecting journeys and jobs
As retail customer journeys expand, so do the responsibilities
of retail staff. The new intuitive dashboards and workflows in
Oracle Retail Xstore reflect this evolution and empower staff with
the information they need to deliver more impactful, personalized
customer interactions with minimal training. From anywhere in the
store, associates can quickly pull up a customer's transaction
history, as well as relevant offers and rewards, to suggest
potential next purchases based on each customer's past preferences
and complete transactions.
In tandem, associates can view inventory from across channels
and arrange for items to be shipped or picked up at another store
to help ensure a customer can get the item they came for while
moving merchandise more effectively.
When not supporting customers, associates are prompted with
individualized dashboards that guide them on next-step actions such
as a new order that needs to be prepped for shipping or in-store
pick up or tasks such as managing price adjustments. The
capabilities of Oracle Retail Xstore also extend to store managers
who now have a holistic view into the fulfillment of orders,
ensuring customers get the products they ordered in a timely
manner.
Architected for innovation
With OCI and OCI Container Instances, retailers can speed
implementations and updates as well as build and connect their own
containerized apps into the Xstore platform without the cost or
hassle of managing any servers. In addition to providing enhanced
security and the ability to deploy containers across numerous cloud
environments, this model provides accelerated performance that can
handle the most demanding, high-throughput retail transaction
requirements.
In addition, retailers operating in Wi-Fi constrained
environments now have the option to leverage OCI Roving Edge
Infrastructure to accelerate their Xstore deployment outside of a
data center. These ruggedized devices deliver cloud computing,
storage and AI/ML services at the edge of networks and in
disconnected or inhibited locations, allowing faster processing and
analysis closer to the data source.
Already successfully running in 95 countries, Xstore features
out-of-the-box translation in 13 languages, localization
formatting, support for multiple currencies, and additional
functionality that help retailers to meet unique regional
regulations and requirements to stay compliant.
To experience the new Xstore in action, join Oracle at NRF 2025
January 12-14 at booth #5838. Learn
more at: https://engage.oracle.com/oracleatnrf2025 or join our
webcast February 4, 2025 to see how
the new Xstore can transform your in-store operations. Register at:
https://social.ora.cl/6004vhSAw
About Oracle
Oracle offers integrated suites of applications plus secure,
autonomous infrastructure in the Oracle Cloud. For more information
about Oracle (NYSE: ORCL), please visit us at oracle.com.
Trademarks
Oracle, Java, MySQL and NetSuite are
registered trademarks of Oracle Corporation. NetSuite was the first
cloud company—ushering in the new era of cloud computing.
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SOURCE Oracle