MOLINE,
Ill., Jan. 14, 2025 /PRNewswire/ -- Today, John
Deere (NYSE:DE) announced another significant step forward in
supporting customers' ability to maintain and repair their machines
across the agricultural and construction industries. The latest
addition to Deere's suite of digital solutions will further empower
customers and independent repair technicians by, among other
things, enabling them to reprogram Deere-manufactured electronic
controllers.
These new capabilities will be integrated into the John Deere
Operations Center™ and will offer more comprehensive solutions for
diagnosing and repairing equipment while ensuring machine
reliability, safety, and compliance.
"John Deere has a long-standing commitment to enhancing our
customers' ability to repair their equipment. Consistent with that
commitment, we've continued to deliver new and enhanced solutions
designed to improve that experience," said Denver Caldwell, Vice President of Aftermarket
and Customer Support. "As our equipment has become more
technologically advanced, so too have the repair tools needed to
advance customer capabilities. We are committed to offering
customers the best equipment ownership experience, both in the form
of world-class dealer support and extensive self-repair resources.
This offering advances our goal of minimizing customers' unplanned
downtime and enables them to be more productive and profitable in
their operations."
For years, John Deere has invested in enhanced solutions and is
excited to take the next step as we continue to gather feedback
from customers through the development process to complete our
pilot. The customer and independent repair technician pilot will
set the stage for launch in the U.S. and Canada by the second half of 2025.
Commitment to Repairability
For decades, John Deere
has empowered customers to take control of their repair and
maintenance needs, from publishing operator, diagnostic, and
technical manuals, to selling parts over the counter to customers
and independent repair shops to developing digital tools like
Customer Service ADVISOR™. John Deere's latest expansion will offer
a more user-friendly, centralized platform for self-repair. As a
leader in agricultural and construction technology as well as
customer support, John Deere is committed to further enhancing
machine ownership for a new generation.
Expanding Existing Tools and Resources
In addition to
the new solution, John Deere has an expansive suite of tools
currently that support customers throughout their machine ownership
journey, including:
- John Deere Bookstore for viewing operators' manuals for
free and purchasing technical manuals;
- Quick Reference Guides and instructional videos for
maintenance tips;
- Shop.Deere.com for finding and purchasing parts
online;
- John Deere Operations Center™ for managing farm data,
maintenance, and machine information;
- Customer Service ADVISOR™ for digital manuals, and for
clearing and refreshing codes, taking diagnostic readings, and
performing limited calibrations; and
- Equipment Mobile this free app is a one-stop-shop for
machine information including operators and parts manuals,
maintenance plans, quick reference information, trouble code
lookup, and software updates on select 4G connected machines.
Innovating to Enhance Machine Ownership
John Deere is
an industry leader in self-repair resources for customers and
remains committed to future investments that enable customer and
independent repair technicians to improve machine uptime. Recent
enhancements demonstrate the ongoing commitment to continuous
improvement, empowering equipment owners and improving machine
ownership worldwide. John Deere will continue to innovate, making
it easier for customers to work on their machines and their systems
to keep them up and running when they need them the most.
To learn more about John Deere's commitment to customer uptime
and repairability, visit Deere.com/repair.
About John Deere
Deere & Company (www.JohnDeere.com) is a global leader in
the delivery of agricultural, construction, and forestry equipment.
We help our customers push the boundaries of what's possible in
ways that are more productive and sustainable to help life leap
forward. Our technology-enabled products are just some of the ways
we help meet the world's increasing need for food, shelter, and
infrastructure. Deere & Company also provides financial
services through John Deere Financial.
For more information on Deere & Company, visit us at
www.deere.com/en/news/.
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SOURCE John Deere Company