Collaboration leverages AIOps to drive network efficiencies
and enhance customer satisfaction with combined service management
and service assurance solutions
TEL
AVIV, Israel, Feb. 11,
2025 /PRNewswire/ -- RADCOM Ltd. (Nasdaq:
RDCM) announced today the integration of RADCOM RAN Analytics
Solution, part of RADCOM ACE Service Assurance, with ServiceNow,
leveraging AIOps (the use of Artificial Intelligence technology to
automate Operations) to offer advanced automated complaint
resolution. The new solution provides ticket validation and
prioritization to significantly reduce the time and effort network
engineers spend on investigating and resolving technical issues and
complaints. The joint effort enables RADCOM and ServiceNow to
create better experiences and drive value for customers.
ServiceNow's expansive partner ecosystem and partner program are
critical in supporting the substantial market opportunity for the
ServiceNow Platform. The ServiceNow Partner Program recognizes and
rewards partners for their varied expertise and experience to drive
opportunities, open new markets, and help customers transform their
business across the enterprise.
As a ServiceNow Registered Build Partner, the integration
leverages data and notes captured from the live contact center
interaction to automatically identify the reported issue in the
network, investigate for the root cause, and offer a resolution. It
applies AI/ML (Artificial Intelligence and Machine Learning) to
correlate the complaining subscriber's RAN and core service metrics
with customer case impact insights. This generates network
resolution actions that maximize impact on large subscriber
segments.
Unprioritized service tickets and technical customer complaints
place a substantial load across different tiers of the technical
support process, placing an undue burden on network engineering
teams. Inefficient resolution workflows and tools can severely
impact customer experience as tickets wait to be resolved.
The integration with ServiceNow automates multiple service ticket
resolution tasks. It interfaces with ServiceNow TSM
(Telecommunications Service Management) to process network-assigned
tickets, which results in all subscribers' complaints prioritized
according to tasks based on customer impact scores.
"We are excited to be partnering with ServiceNow," said
Benny Eppstein, Chief Executive
Officer of RADCOM. "Our collaboration is a key milestone in our
journey to expand our portfolio to support service management and
customer care. We are steadfast in our commitment to offer advanced
technologies that reduce costs and drive value to our customers,
and this partnership exemplifies our resolve to further expand our
AIOps offerings."
"Partnerships succeed best when we lean into our unique skills
and expertise and have a clear view into the problem we're trying
to solve," said Erica Volini,
Executive Vice President, Worldwide Industries, Partners, and
Go-to-Market at ServiceNow. "RADCOM's integration with ServiceNow
will help our customers create best-in-class subscriber experiences
while reducing network engineering time and effort. I am thrilled
to see the continued innovation we will achieve together to help
organizations succeed in the era of digital business."
For all investor inquiries, please contact:
Investor Relations:
Miri Segal
MS-IR LLC
msegal@ms-ir.com
Company Contact:
Hadar
Rahav
CFO
+972-77-7745062
Hadar.Rahav@radcom.com
About RADCOM
RADCOM (Nasdaq: RDCM) is the leading expert in 5G-ready
cloud-native, network intelligence solutions for telecom operators
transitioning to 5G. RADCOM Network Intelligence consists of RADCOM
Network Visibility, RADCOM Service Assurance, and RADCOM Network
Insights. The RADCOM Network Intelligence suite offers intelligent,
container-based, on-demand solutions to deliver network analysis
from the RAN to the core for 5G assurance. Utilizing automated and
dynamic solutions with smart minimal data collection and on-demand
troubleshooting, and cutting-edge techniques based on machine
learning, these solutions work in harmony to provide operators with
an understanding of the entire customer experience and allow them
to troubleshoot network performance from a high to granular level
while reducing storage costs and cloud resource utilization. For
more information on how to RADCOMize your network today, please
visit www.radcom.com, the content of which does not form a part of
this press release.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other
ServiceNow marks are trademarks and/or registered trademarks of
ServiceNow, Inc. in the United
States and/or other countries.
Risks Regarding Forward-Looking Statements
Certain statements made herein that use words such as
"estimate," "project," "intend," "expect," "'believe," "will,"
"might," " potential," "anticipate," "plan" or similar expressions
are intended to identify forward-looking statements within the
meaning of the Private Securities Litigation Reform Act of 1995 and
other securities laws. For example, when RADCOM discusses the
potential benefits of its solutions and, in particular, integration
with ServiceNow and the expected results of utilization thereof, it
is using forward-looking statements. These forward-looking
statements involve known and unknown risks and uncertainties that
could cause the actual results, performance, or achievements of
RADCOM to be materially different from those that may be expressed
or implied by such statements, including, among others, changes in
general economic and business conditions and specifically, decline
in demand for RADCOM's products, inability to timely develop and
introduce new technologies, products, and applications, loss of
market share and pressure on prices resulting from competition and
the effects of the war in Israel.
For additional information regarding these and other risks and
uncertainties associated with RADCOM's business, reference is made
to RADCOM's reports filed from time to time with the U.S.
Securities and Exchange Commission. RADCOM does not undertake to
revise or update any forward-looking statements for any reason.
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SOURCE RADCOM Ltd.
