Kyndryl Collaborates with Microsoft to Bring
Dragon Copilot to Market
Dragon Copilot to be enabled by generative
AI-powered ambient listening voice recognition
NEW
YORK, March 3, 2025 /PRNewswire/ -- Kyndryl
(NYSE: KD), the world's largest IT infrastructure services
provider, today announced it is partnering with Microsoft to
support adoption and deployment of a new AI-powered healthcare
assistant. Kyndryl will collaborate with Microsoft as a strategic
partner for the new Microsoft Dragon Copilot solution that will use
voice dictation, ambient listening, and natural language
capabilities powered by generative AI to automate clinical
documentation, improve administrative efficiency and allow
clinicians to focus on patient care.
Kyndryl will support customer adoption of Dragon Copilot by
providing services to enable:
- Clinician Efficiency: Dragon Copilot will automate
documentation and administrative tasks, shifting more time to
patient care and optimizing each patient encounter – reducing the
administrative burden on healthcare providers.
- Optimized Workflows: The AI assistant will surface
relevant information, document care with ambient note creation,
receive encounter recording suggestions, without ever leaving the
workflow.
- Positive Patient Experiences: By
implementing Dragon Copilot, ambient listening helps clinicians
automate both clinical and non-clinical tasks such as summarizing
notes and evidence, prepping orders and drafting after-visit
summaries, allowing clinicians to focus on their patients and not
their workstations.
- Better Care: By supporting clinicians in their daily
tasks, Dragon Copilot will help improve the overall patient
experience and care quality.
- Security and Privacy: As part of Microsoft Cloud for
Healthcare, Dragon Copilot prioritizes the security, safety and
privacy of patient data.
"Today's announcement marks a significant milestone in Kyndryl's
commitment to optimizing clinical workflows and improving patient
care by deploying mission-critical AI technology," said
Trent Sanders, Vice President for
U.S. Healthcare and Life Sciences at Kyndryl. "We're thrilled to be
a Microsoft launch partner as we work to address clinician burnout
and improve the overall healthcare experience. By automating
routine tasks to unlock insights, we can empower and help
clinicians reclaim valuable time to spend with their patients."
"With their vast experience in healthcare IT services, Kyndryl
has been selected as a launch partner for Dragon Copilot. Kyndryl
understands patient care and supports large and small healthcare
providers and payers globally. Kyndryl's services capability
combined with Microsoft's AI-enabled solutions will deliver
innovative solutions that improve patient and member experiences
while optimizing healthcare operations," said Patty Carrolo, CVP Microsoft US Health and Life
Sciences.
Kyndryl plans to offer Dragon Copilot as a key solution in its
healthcare services portfolio beginning in May 2025. Kyndryl's team of experts will provide
comprehensive support and implementation services, to support
healthcare organizations seamlessly integrate Dragon Copilot into
their existing workflows.
For more information about Kyndryl's healthcare solutions and to
connect with a healthcare expert, please book a consultation
here.
About Kyndryl
Kyndryl (NYSE: KD) is the world's
largest IT infrastructure services provider, serving thousands of
enterprise customers in more than 60 countries. The company
designs, builds, manages and modernizes the complex,
mission-critical information systems that the world depends on
every day. For more information, visit www.kyndryl.com.
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and uncertainties including those described in the
"Risk Factors" section of the Company's most
recent Annual Report on Form 10-K, and may be further
updated from time to time in the Company's subsequent filings with
the Securities and Exchange Commission.
Kyndryl Press Contact
press@kyndryl.com
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SOURCE Kyndryl
